Summary
Overview
Work History
Education
Skills
Timeline
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Bryan Sotelo

Long Beach,CA

Summary

Energetic Barista known for high productivity and efficient task completion. Possess specialized skills in espresso machine operation, latte art creation, and customer service excellence. Excel using active listening, clear communication, and team collaboration to enhance café operations and customer satisfaction.

Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
Indio
08.2022 - 08.2024
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks, such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Assisted in the preparation of baked goods, including muffins, cookies, scones, and cakes.
  • Maintained a calm demeanor during high-volume periods and special events.
  • Maintained a clean and organized workspace, enabling coworkers to locate resources and products.
  • Prepared and served coffee, espresso drinks, blended coffees, and teas.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Created complex, hand-crafted beverages based on customer preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Memorized official and off-menu coffee and tea preparations.
  • Received and accurately processed customer payments.
  • Supported the highest standards of conduct and service to support the company's reputation.
  • Stocked customer service stations with paper products or beverage preparation items.

Education

Bachelor of Arts - Criminal Justice

California State University - Long Beach
Long Beach, CA
05-2028

Skills

  • POS Systems
  • Coffee expertise
  • Cash Handling
  • Table Bussing
  • Beverage Preparation
  • Opening and closing duties
  • Food Preparation
  • Espresso machine operation
  • Menu Memorization
  • Food Running
  • Active listener
  • Order Taking
  • Positive and professional
  • Cash Register Operation
  • Solid problem solver
  • Professional Demeanor
  • Friendly and outgoing
  • Team Player
  • Speedy and efficient
  • Excellent math skills
  • Exceptional customer service
  • POS System Operation
  • Ordering Procedures
  • Up-selling

Timeline

Barista

Starbucks
08.2022 - 08.2024

Bachelor of Arts - Criminal Justice

California State University - Long Beach
Bryan Sotelo