Bryan Trillet
East Lansing
Summary
Proven leader with over 20 years of experience leading a team and achieving and exceeding company and individual expectations. Recognized and awarded for achieved results for profitability, employee training, development, and promotion.
Customer service focused to provide world class customer service. Retain and increase customer satisfaction and build customer base by listening to the customers needs and cummunicating.
Accomplished in all aspects of driving sales and improving customer satisfaction levels.
Detail oriented and organizational skills required to lead and manage multi million dollar retail operations with increased profits, customer satisfaction, and a focus on employee engagement and improvement.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
B2 Outlet by Bargain Lane
Lansing
10.2024 - 04.2025
- Assist store manager in all aspects of store operations to include:
- Recruiting, hiring, and onboarding of all store associates.
- Responsible for training all new employees to understand and execute company policies and procedures to meet and exceed the companies metric standards. This included ongoing training to provide top notch customer service and weekly sale promotion/signage and pricing.
- MOD responsibilities and main manager for all customer service issues.
- Responsible for all cash drawer operations to include opening and closing of cash drawers, reconciliation, daily deposit preparation, store safe and banking, and daily sales reports.
- Scheduled and received/unloaded weekly incoming trucks, reconciled manifest for accuracy and inventory control and receive into system.
- Responsible for all inventory control, cycle counts, gains or losses, and reports.
- Lead the staff in moving incoming freight to floor merchandising with a goal of 24-48hrs. Daily store recovery and proper product placement and organization on shelves.
- Responsible for all building operations, maintenance, and security/safety.
- Forklift Certified
Furniture Sales Leader, Assistant Manager
Big Lots Stores, Inc.
Lansing
11.2020 - 10.2024
- Responsible for all areas of the furniture department:
- Responsible for leading, training, developing, and coaching all store associates and manager leads in all aspects of the furniture department.
- Engaging our customers with first class customer service, demonstrating our product knowledge to meet the wants and needs of our customers.
- Recommending add ins, financing options, protection warranties, and company rewards offerings.
- Monitored performance of sales associates to meet company metrics and work with each associate to improve results and increase sales.
- Responsible for scheduling, unloading and receiving of incoming trucks and freight. Shipment reconciliation for accuracy and receiving in the computer system.
- Responsible for vendor invoice accuracy and approval for payment.
- Oversee and control of store warehouse inventory for organization and control. Movement and merchandising on the floor of furniture products. Conduct weekly and monthly inventory counts for accuracy and conduct yearly inventory counts and reconciliations.
- MOD responsibilities based on scheduling. These included opening or closing of cash drawers, cash drawer reconciliation, prepare daily deposits, safe count, and cash drops/weekly deposit pickups. Daily associate work assignments and stations, task lists, review daily goals with staff, and handle customer service calls and issues.
- Involved in hiring process and interviews for all furniture position hires.
- Prepare weekly and monthly sales and metric reports and review with associates.
Assistant Sales Manager/Operation Manager
Furniture Row
Lansing
07.2005 - 02.2020
- Responsible for assisting store manager in all aspects of operating a multi million dollar furniture retail store.
- Recruited, interviewed, and hired all store personal, sales associates, warehouse personnel, and delivery staff.
- Responsible for all training of all associates.
- Daily store opening and closing, cash drawers, daily deposits, and POS operations.
- Assisted sales associates with closing sales and issues.
- Provided world class customer service and customer follow up by calling customers after furniture delivery for feedback or issues.
- Conduct monthly inventory counts and reconciliation of discrepencies.
- Schedule daily deliveries and routing of delivery trucks.
- Conducted team member coaching, training, and disciplinary actions on individual basis to encourage positive improvements and reults.
- Maintained safety and emergency readiness with all associates by conducting quarterly safety meetings to review processes and procedures and secure feedback and suggestions to improve overall safety of customers and associates.
Education
Bachelor of Science - Education
Illinois State University
Normal, ILSkills
- Staff training, mentoring, and motivation
- Inventory control and oversight
- Customer/client relationship management Customer Service
- Sales strategies and execution
- Sales promotions
- Opening and closing procedures
- Accurate cash handling
- Meeting and exceeding sales goals
- POS systems experience and sales transaction processing
Timeline
Assistant Store Manager
B2 Outlet by Bargain Lane
10.2024 - 04.2025
Furniture Sales Leader, Assistant Manager
Big Lots Stores, Inc.
11.2020 - 10.2024
Assistant Sales Manager/Operation Manager
Furniture Row
07.2005 - 02.2020
Bachelor of Science - Education
Illinois State University