Bryan Valdivia
New York,NY
Summary
Experienced and results-driven Retail Manager with 10+ years of leadership in sneaker boutiques, specializing in curating premium customer experiences and driving brand loyalty. Proven track record in managing high-volume operations, executing successful product launches, and organizing community-focused events that strengthen brand identity. Adept at building and leading diverse teams, optimizing inventory management, and cultivating relationships with industry-leading brands to secure exclusive collaborations. Known for blending business acumen with creativity to deliver elevated shopping experiences and achieve sustained revenue growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Extra Butter
New York, New York
11.2023 - Current
- Improved operational efficiency by implementing streamlined processes for inventory management, staff scheduling, and expense controls.
- Recruited, trained, and developed a high-performing team, achieving consistently high employee satisfaction and retention rates.
- Cultivated a high-performance team culture through mentorship, performance management, and professional development programs.
- Planned and executed successful events, including sneaker launches, pop-up shops, and community engagement activities, coordinating all logistics, such as venue selection, catering, and setup.
- Collaborated with local artists and influencers to enhance brand visibility and attract diverse audiences through community initiatives.
Stylist
Maison Margiela
New York, New York
08.2022 - 09.2023
- Maintaining a position as a sales rep which requires working on a team to efficiently meet sales goals
- Consistently learning knowledge of current sales, promotions, and policies regarding payment, exchanges, and best security practices while receiving product
- Greeting patrons in a timely fashion while determining how to best fulfill their needs
- Upselling customers on various merchandise based on their style and preferences
General Manager
Concepts
New York, New York
06.2017 - 04.2022
- Managed a team of over 12 associates and supervisors ensuring that sales goals were being met while following standard operating procedures (SOP) regarding cash handling and store merchandise
- Coordinated store relocation/reopening from Tribeca to Union Square and oversaw the recruitment process from facilitating interviews to scheduling trainings for new hire
- Events Coordinator for in-store events with partner brands (Nike, Adidas, Brooklyn Nets, Versace, Puma, etc.) to set up installations and curate sets by local DJs for high profile sneaker drops to grow brand awareness
- Inventory administration that encompassed accurately ordering products and foreseeing demand to exceed sales goals based on trends previously seen
- Interpersonal relationship building with VIP clientele and brand representatives, actively serving as the face of the company
Education
ASSOCIATE OF ARTS - Communications
CAL STATE UNIVERSITY, FULLERTON
01.2013
Skills
- Operations Management
- Vendor Relations
- Strategic Planning & Execution
- Team Leadership & Development
- Marketing & Merchandising
- Brand Strategy
- Budgeting and forecasting
- Team oversight
- Employee development
- Motivation
- Visionary leadership
Certification
- 2025 / Google
Google Project Management Certification
Timeline
General Manager
Extra Butter
11.2023 - Current
Stylist
Maison Margiela
08.2022 - 09.2023
General Manager
Concepts
06.2017 - 04.2022
ASSOCIATE OF ARTS - Communications
CAL STATE UNIVERSITY, FULLERTON
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