Bryan Wade
Gilbert,AZ
Summary
Accomplished Fraud Investigator at JP Morgan Chase, adept in conducting detailed fraud investigations across multiple platforms, including ACH, Check, and Credit, demonstrating exceptional attention to detail and problem-solving skills. Proven track record in reducing fraud instances and enhancing team capabilities through expert training, showcasing adaptability and strong communication abilities.
Overview
7
7
years of professional experience
Work History
Fraud Investigator
JP Morgan Chase
03.2022 - Current
- Performed detailed reviews of suspicious activity and fraudulent activity to gather critical information needed for successful investigations.
- Suspicious Activity Reporting to FINCEN
- Investigate multiple fraud types including: ACH, Check, Debit, Credit, Wire
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Subject Matter Expert in Credit Card workgroup
Credit Abuse Fraud Specialist III
JP Morgan Chase
08.2020 - 02.2022
- Account supervisor
- Handled account reinstatement and escalations
- Handled complex cases with multiple fraud types including both first party fraud and third party fraud types
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases
- Worked with various lines of business to reduce fraud and bring awareness of trends
- Assist with all department work and training as needed
- Reduced instances of fraud by implementing training across the department
Credit Abuse Fraud Specialist II
JP Morgan Chase
03.2018 - 08.2020
- Performed account reviews to determine credit risk to bank
- Responsible for handling customer accounts that provide risk exposure to the bank that result in potential closure
- Point of Contact on team regarding assistance
- Assisted with new training hires
Fraud Prevention Specialist
JP Morgan Chase
07.2017 - 03.2018
- Performed outbound calls to customer's for potential fraudulent activity
- Achieved daily and monthly metrics
- Production and Quality coach
- Trainer for a team of new hires
Education
Bachelor of Science - Sport Managment
University of Wisconsin - Parkside
Kenosha, WI12.2019
Skills
- Adaptability
- Attention to Detail
- Communication Skills
- Flexibility
- Problem Solving
- Self-Motivated
Timeline
Fraud Investigator
JP Morgan Chase
03.2022 - Current
Credit Abuse Fraud Specialist III
JP Morgan Chase
08.2020 - 02.2022
Credit Abuse Fraud Specialist II
JP Morgan Chase
03.2018 - 08.2020
Fraud Prevention Specialist
JP Morgan Chase
07.2017 - 03.2018
Bachelor of Science - Sport Managment
University of Wisconsin - Parkside
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