Bryan Williamson
Shepherd
Summary
Skilled Information Technology Specialist with over four years of experience in IT troubleshooting, end user support, and information security. Successfully managed helpdesk operations and mentored junior staff, leading to improved productivity and reduced downtime. Always eager to learn something new.
Overview
7
7
years of professional experience
Work History
Information Technology Specialist
United States Army
04.2019 - 03.2026
- Managed IT systems to ensure optimal performance and security compliance.
- Collaborated with multi-national teams to streamline IT operations and improve efficiency.
- Led troubleshooting efforts for complex technical issues, reducing downtime significantly.
- Mentored junior staff in best practices for IT support and problem resolution.
- Set up network profiles, security permissions and file sharing systems.
- Trained end-users on new software applications, increasing productivity across departments.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Oversaw asset management process for all technology resources, ensuring optimal use of available equipment.
Education
High School Diploma -
Gray's Creek High School
Hope Mills, NCSkills
- IT troubleshooting
- Problem-solving skills
- Information security
- End user support
- Device configuration
- IT compliance
- IT asset management
- Time Management
- LAN protocols
- Technical support
- Customer service
Accomplishments
- Led a 4-person team as NCOIC during deployment supporting special operations; delivered secure internet and radio services across multiple Middle East locations.
- Managed and maintained $3M in equipment with 100% accountability in high-tempo, austere environments.
- Coordinated rapid deployment missions across multiple countries, ensuring continuous communications support for operational teams.
- Supervised team performance, training, and mission execution, maintaining high readiness and reliability under pressure.
Timeline
Information Technology Specialist
United States Army
04.2019 - 03.2026
High School Diploma -
Gray's Creek High School
Joint Service Commendation Medal (JSCM), a U.S. military decoration awarded for meritorious service
For accomplishments serving as the NCOIC of a four-person team during a deployment supporting special operations forces throughout the Middle East. In this role, I was responsible not only for mission execution but also for the leadership, accountability, and performance of my team in high-tempo and high-risk environments.