Bryan Ybarra
HEB Grocery Store
Iola,TX
4
years of professional experience
Dynamic eStore Manager focused on enhancing customer service and operational efficiency. Proven track record in staff training, project management, and decision-making.
Work History
HEB Curbside Lead EStore Manager
3 Years- Led team of associates to enhance customer service and operational efficiency.
- Implemented scheduling strategies that optimized labor costs and increased staff productivity.
- Developed training programs that improved employee performance and retention rates.
- Collaborated with departments to ensure alignment of store operations with corporate objectives.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted with customers and coworkers on the phone to help them solve any issues with HEB
HEB EStore Shopper
4 Years- Managed daily shopping operations to ensure timely and accurate order fulfillment.
- Trained new employees on store policies, procedures, and customer service standards.
- Led initiatives for improving customer satisfaction through enhanced service delivery practices.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
No Degree - Mechatronics Engineering
- Extracurricular Activities: Esports coaching for A&M Varsity teams and Blinn Varsity teams
- Elected Captain of Esports for Blinn and A&M
- Completed personal projects related to Mechatronics engineering
- ACE manufacturing certified
High School Diploma
- Ranked in Top 6% of class 2024
- Elected Varsity Captain of Track and Field Long distance running
- Elected Varsity Captain of Cross Country running
- Elected Varsity Captain of Esports
- Elected Varsity Captain of Tennis
- IB and AP Scholar Certificate
- Helped found a mental health awareness club
- Knights of Columbus Scholarship Recipient
- Lester B. Banks Memorial Scholarship Recipient
Skills
Project management
Team leadership
Staff training and development
Staff development
Operational efficiency
Employee training
Time management
Decision-making
Customer service
Timeline
HEB Curbside Lead EStore Manager
HEB Grocery Store
08.2023 - CurrentRead More
HEB EStore Shopper
HEB Grocery Store
08.2022 - 08.2026Read More
Texas A&M University
No Degree from Mechatronics Engineering
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Travis B Bryan High School
High School Diploma
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