Dynamic leader with proven expertise in customer service and team management. Skilled in training staff and over-watching processes to enhance operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Person in Charge
Jimmy John's Gourmet Sandwiches
07.2023 - 01.2026
Supervised daily operations to ensure high-quality customer service and efficient sandwich preparation.
Trained new team members on food safety procedures and operational standards.
Implemented inventory management practices to reduce waste and optimize stock levels.
Streamlined order fulfillment processes, enhancing speed of service during peak hours.
Increased customer satisfaction through consistent communication, timely updates, and effective problem solving.
Front Counter Worker
Burgerville
03.2022 - 06.2023
Provided exceptional customer service in fast-paced environment to enhance guest satisfaction.
Operated POS systems efficiently to process transactions and manage orders accurately.
Assisted in training new staff on operational procedures and company policies.
Maintained cleanliness and organization of work area to ensure compliance with health standards.
Collaborated with team members to streamline order fulfillment processes, reducing wait times.
Handled customer inquiries and resolved issues promptly to foster positive experiences.
Fostered positive relationships with regular clientele by remembering their preferences along with their names.