Eric Miller
Folsom,PA
Summary
Dedicated Customer Service professional with knowledge of store operations and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Person in Charge
Acme Markets, Inc
08.2020 - Current
- Increased customer satisfaction through consistent communication, timely updates, and effective problem-solving.
- Collaborated with cross-functional departments to achieve company-wide goals and improve overall business performance.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
Drum Instructor
Let There Be Rock School
01.2023 - Current
- Enhanced student performance by implementing personalized drumming lessons tailored to individual needs and goals.
- Increased student enrollment by promoting drum instructor services through community events and local advertising.
- Established positive learning environments by building strong relationships with students and maintaining open lines of communication with parents.
- Boosted student confidence and skill level by providing constructive feedback during one-on-one sessions and group workshops.
- Evaluated student progress regularly through assessments, goal-setting exercises, and continuous monitoring of improvement areas.
Ice Hockey Coach
Ridley High School
08.2022 - Current
- Enhanced player skills through targeted on-ice drills and off-ice conditioning programs.
- Cultivated positive team culture by promoting sportsmanship, teamwork, and dedication among players.
- Boosted team morale with consistent communication, encouragement, and constructive feedback during games and practices.
- Developed strong relationships with parents, addressing concerns promptly and maintaining open lines of communication throughout the season.
- Ensured all athletes remained academically eligible throughout their participation in the program by monitoring academic progress closely.
Front End Manager
Acme Markets, Inc
05.2020 - 08.2020
- Increased sales revenue through strategic product placement and enticing visual merchandising displays.
- Boosted employee morale and reduced turnover by providing regular feedback and recognition.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
Customer Service Representative
Acme Markets, Inc
04.2019 - 05.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
Acme Markets, Inc
09.2018 - 04.2019
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at th end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Grocery Clerk
Acme Markets, Inc
07.2017 - 09.2018
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Promoted positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
Education
Bachelor of Science - Psychology
Pennsylvania State University
Media, PA05.2024
High School Diploma -
Ridley High School
Folsom, PA06.2019
Skills
- Effective Leadership
- Conflict resolution
- Strategic planning
- Customer service
- Time management
- Critical thinking
- Emotional intelligence
- Organizational skills
- Innovation skills
- Operations Management
Timeline
Drum Instructor
Let There Be Rock School
01.2023 - Current
Ice Hockey Coach
Ridley High School
08.2022 - Current
Person in Charge
Acme Markets, Inc
08.2020 - Current
Front End Manager
Acme Markets, Inc
05.2020 - 08.2020
Customer Service Representative
Acme Markets, Inc
04.2019 - 05.2020
Cashier
Acme Markets, Inc
09.2018 - 04.2019
Grocery Clerk
Acme Markets, Inc
07.2017 - 09.2018
Bachelor of Science - Psychology
Pennsylvania State University
High School Diploma -
Ridley High School
Similar Profiles
Michelle DelfyetteMichelle Delfyette
Assistant Manager at Acme Markets, IncAssistant Manager at Acme Markets, Inc
Deborah ReardonDeborah Reardon
Produce Manager at Acme Markets, IncProduce Manager at Acme Markets, Inc
Anthony DeGregoryAnthony DeGregory
Online Personal Shopper/ Temporary Manager at Acme Markets, IncOnline Personal Shopper/ Temporary Manager at Acme Markets, Inc
Christina DeJesusChristina DeJesus
Bakery Clerk at Acme Markets, IncBakery Clerk at Acme Markets, Inc
Brittney RepettoBrittney Repetto
Senior Director of Marketing at 3SiSenior Director of Marketing at 3Si