Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryana Francisco

new york city

Summary

Dynamic Guest Service Manager with a proven track record at Related, enhancing guest satisfaction through effective communication and innovation.Skilled in staff training and emotional regulation, excel in optimizing operations and fostering loyalty, ensuring a seamless experience that drives repeat business. Looking forward to helping build a efficient team with positive energy to help others .

Overview

3
3
years of professional experience

Work History

Guest Service Manager

Related
04.2023 - Current
  • Facilitated exceptional guest experiences through effective communication and problem resolution.
  • Implemented guest feedback mechanisms to improve service quality and satisfaction levels.
  • Coordinated daily operations
  • Managed daily cash flow operations, ensuring timely transactions and reconciliations.
  • Developed cash management strategies to optimize liquidity and minimize risks.

Guest Service Representative

Macys Herald Square
11.2022 - 04.2023


  • Contributed to developing departmental policies and procedures, ensuring a consistent and high-quality guest experience.
  • Worked effectively in fast-paced environments.
  • Conducted regular reviews of team performance, identifying areas for improvement and implementing necessary training initiatives.

Childcare Assistant

Private Care
06.2022 - 11.2022
  • Communicated effectively with parents regarding children's progress.
  • Implemented behavior intervention plans to enhance client learning and development.
  • Assisted in developing age-appropriate lesson plans and activities.

Education

High School Diploma -

Bronx Leadership Academy
New York, NY
06-2021

Skills

  • Guest accommodations
  • Staff training and development
  • Emotional regulation
  • Positive reinforcement
  • Data entry
  • Active listening
  • Customer service
  • Marketing management
  • Fluent in Spanish and Italian

Timeline

Guest Service Manager

Related
04.2023 - Current

Guest Service Representative

Macys Herald Square
11.2022 - 04.2023

Childcare Assistant

Private Care
06.2022 - 11.2022

High School Diploma -

Bronx Leadership Academy

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