Bryana Hackett-Jordan
PNC Bank
Canal Winchester,OH
6
years of professional experience
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Customer-oriented sales professional with 10 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Work History
Loan Closing Specialist
1 Year 11 Months- Consistently maintained a high level of accuracy while handling sensitive financial information during the closing process.
- Minimized delays in the closing timeline by proactively addressing potential issues and maintaining consistent communication with all parties involved.
- Ensured accurate disbursement of funds through diligent review of settlement statements and coordination with title companies.
- Facilitated a smooth transition from origination to post-closing by closely monitoring each step of the process, ensuring all requirements were met promptly.
Senior Loan Officer
1 Year 8 Months- Enhanced loan application process by streamlining documentation and improving communication channels with clients.
- Maximized approval rates for qualified applicants through diligent review of financial information and thorough assessment of risks.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Mentored junior loan officers, sharing expertise and knowledge to improve overall team performance.
Proactive Outreach Specialist
11 Months- Delivered presentations to interested groups and answered wide-ranging questions about available offerings..
- Pre-qualified individuals for services by collecting and verifying applicants' personal, financial and employment histories.
- Explained different types of loans pertaining to client situations.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Sales Representative
1 Year 6 Months- Answer phone calls , Assist customer with any questions or concerns they may be having , scheduling technicians and work orders, report sales , collect payments, tell customers about promotions available in their area.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Education
Associate
High School Diploma
High School Diploma
Skills
Achieved increased revenue through strategic relationship selling.
Optimized product management and pricing
resulting in improved profit margins.
Accomplished high closing rates through effective sales techniques.
Boosted customer retention rates with targeted engagement strategies.
Generated significant key accounts that contributed to overall sales growth.
Enhanced product merchandising
leading to increased customer interest.
Developed sales initiatives that drove substantial market growth.
Improved account management processes
resulting in higher customer satisfaction.
Created strategic development frameworks that guided successful projects.
Delivered actionable insights through thorough market research and analysis.
Identified customer needs to provide tailored solutions
enhancing satisfaction.
Provided effective money management assistance
improving client financial health.
Clarified agency service requirements
streamlining service delivery.
Implemented educational outreach
fostering community relationships.
Achieved project milestones through effective timeline management.
Supported employees with childcare initiatives
improving workplace satisfaction.
Affiliations
Member of National Honor Society of High School Scholars
Accomplishments
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Loan Closing Specialist
PNC Bank
08.2024 - CurrentRead More
Senior Loan Officer
Discover Finacial Services
12.2022 - 08.2024Read More
Proactive Outreach Specialist
JPMorgan Chase
01.2022 - 12.2022Read More
Sales Representative
Charter Communications Inc
07.2020 - 01.2022Read More
Canal Winchester High School
High School Diploma
Read More
Fairfield Career Center
High School Diploma
Read More
Columbus State Community College
Associate
Read More