Bryana Hicks-Johnson
Spring Hill,TN
Summary
Driven professional with a proven track record in guest engagement and safe food handling, honed across roles from Server at Goldton Assisted Living to Assistant Manager at Five Below. Excelled in elevating customer experiences and streamlining operations, achieving a significant increase in repeat business. Skilled in cash handling and exceptional customer service, demonstrating a strong work ethic and results-focused approach.
Overview
7
7
years of professional experience
Work History
Server
Goldton Assisted Living
03.2024 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Inspected dishes and utensils for cleanliness.
Framer
Michaels Arts and Crafts
10.2022 - 07.2023
- Examined wood, work areas, and supplies for defects and damage before completing projects.
- Inspected frames, identified issues such as warping, and implemented corrections.
- Upcycled old frames and materials, reusing and repurposing where possible to minimize waste.
- Matched frame designs to existing décor or specific interior design styles.
- Created custom frames to meet needs of individual customers.
Sales Associate
Bath & Body Works
04.2021 - 06.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Manager
Five Below
03.2020 - 03.2021
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cashier
Hardee's
01.2018 - 02.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to increase revenue.
- Learned duties for various positions and provided backup at key times.
Cook
Moe’s Southwest Grill
04.2017 - 08.2017
- Communicated closely with servers to fully understand special orders for customers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
Bachelor of Arts - Graphic Design
Southern New Hampshire University
Hooksett, NH2029
High School Diploma -
Independence High School
Thompson's Station, TN05.2018
Skills
- Table Bussing
- Safe Food Handling
- Guest Engagement
- Strong Work Ethic
- Sales expertise
- Food safety understanding
- Exceptional customer service
Timeline
Server
Goldton Assisted Living
03.2024 - Current
Framer
Michaels Arts and Crafts
10.2022 - 07.2023
Sales Associate
Bath & Body Works
04.2021 - 06.2021
Assistant Manager
Five Below
03.2020 - 03.2021
Cashier
Hardee's
01.2018 - 02.2021
Cook
Moe’s Southwest Grill
04.2017 - 08.2017
Bachelor of Arts - Graphic Design
Southern New Hampshire University
High School Diploma -
Independence High School
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