Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bryana Ledesma Gomez

Colton,CA

Summary

Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

Veronicas Insurance
06.2023 - Current
  • Calculated quotes and educated potential clients on insurance options.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Utilized CRM software to manage client relationships.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Obtained underwriting approval by completing application for coverage.
  • Provided coverage option information to assist clients in protecting assets.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.

Sales Associate

IFX4U
02.2023 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Cable Assembler

HILZ ELECTRONICS
07.2017 - 06.2021
  • Identified and corrected defects to bring completed products in line with tolerances.
  • Trained new employees in assembly skills to improve team production levels.
  • Labeled components and monitored use to keep accurate records.
  • Utilized soldering and welding equipment to join and secure components in place.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Stayed up-to-date on electrical codes and safety procedures to maintain efficiency and safety.

Education

High School Diploma -

Montclair High School
Montclair, CA
05.2017

Skills

  • Client Retention
  • Client Service
  • Policy Management
  • Client Relationship Management
  • Customer Follow-Up
  • Policy Renewals
  • CRM Software
  • Customer Service

Certification

PROPERTY & CASUALTY LICENSE

Timeline

Licensed Insurance Agent

Veronicas Insurance
06.2023 - Current

Sales Associate

IFX4U
02.2023 - 06.2023

Cable Assembler

HILZ ELECTRONICS
07.2017 - 06.2021

High School Diploma -

Montclair High School

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Bryana Ledesma Gomez