Bryana Naples
Bristol
Summary
Organized administrative assistant with expertise in managing high-priority tasks and coordinating office operations. Proficient in communication, problem-solving, and various software platforms. Proven track record of developing efficient systems that enhance productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant Intern
American Job Center
Bristol
02.2020 - 04.2020
- Assisted clients with CTHires.com registration and account setup
- Managed job board postings and coordinated with staff regarding scheduled appointments
- Provided information regarding community programs and employment resources
- Prepared copies and organized office materials and records for easy access
- Greeted customers, delivering professional front-desk service to enhance visitor experience
Personal Care Assistant
Companions & Homemakers
Farmington
08.2019 - 02.2020
- Assisted clients with daily living activities while providing compassionate care
- Maintained accurate client information and documentation to support personalized care
- Organized client living spaces and performed housekeeping to enhance comfort and safety
- Demonstrated reliability and professionalism in communication to build trust with clients
Office Assistant
Merit Insurance Services Inc.
West Hartford
03.2019 - 08.2019
- Served as first point of contact for clients, managing incoming communications to ensure timely responses.
- Managed high-volume phone calls and administrative correspondence, facilitating effective communication within the office.
- Processed insurance applications and maintained client profiles
- Organized and maintained paper and digital filing systems to ensure easy access and confidentiality.
- Developed and maintained organized spreadsheets, scanned documents, and faxed reports to streamline record-keeping.
Member Service Representative
American Eagle Financial Credit Union
West Hartford
05.2018 - 03.2019
- Met and exceeded sales and performance goals consistently
- Assisted customers with account updates and financial service requests, ensuring timely and accurate processing
- Maintained accurate database records while processing account changes, contributing to data integrity
- Cross-trained across multiple office functions to enhance team support and operational efficiency
- Cross-trained across multiple office functions to support team operations
Typist
Independent Materials Testing Lab
Plainville
06.2017 - 05.2018
- Typed and prepared testing reports, ensuring clarity and precision for informed decision-making
- Exceeded productivity expectations and daily goals, contributing to overall team success
- Scheduled projects and maintained organized filing systems
- Answered and directed incoming phone calls professionally
Education
Associate Degree - Medical Assisting
American Institute
West Hartford, CTDiploma -
Bristol Central High School
BristolSkills
- Data entry
- Administrative support
- Appointment scheduling
- Records maintenance and filing
- Customer service
- Billing and insurance processing
- Bookkeeping support
- Microsoft Word
- Excel
- Outlook
- EMR systems: Epic & Allscripts
- POS systems
- Typing Speed: 70 WPM
- Copying, faxing & scanning
- Database management
- Strong organizational and communication skills
Certification
- Registered Medical Assistant (RMA), NHA, 01/01/19, Present
- CPR & First Aid Certified, American Heart Association, 01/01/19, Present
- Certified Phlebotomy Technician (CPT), NHA, 05/01/21, Present
- Certified Drug Screening & Breath Alcohol Technician, NHA, 05/01/21, Present
Languages
English
Professional
Timeline
Office Administrative Assistant Intern
American Job Center
02.2020 - 04.2020
Personal Care Assistant
Companions & Homemakers
08.2019 - 02.2020
Office Assistant
Merit Insurance Services Inc.
03.2019 - 08.2019
Member Service Representative
American Eagle Financial Credit Union
05.2018 - 03.2019
Typist
Independent Materials Testing Lab
06.2017 - 05.2018
Associate Degree - Medical Assisting
American Institute
Diploma -
Bristol Central High School