Bryana Osborne
Princeton,TX
Summary
Dynamic Dispatcher with proven expertise at Flowood Police Department, adept at managing high-stress situations and delivering exceptional customer service. Skilled in dispatch software and decision-making, I effectively coordinated fleet operations and supported law enforcement during critical incidents, ensuring timely assistance and seamless communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dispatcher
Flowood Police Department
10.2022 - 05.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of several fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Education
High School Diploma -
Pearl High School
Pearl, MS05-2021
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Dispatching procedures
- Attention to detail
- Stress tolerance
Certification
- NECI DOMESTIC VIOLENCE
- NECI BOMB THREAT
- CERTIFIED EMERGENCY TELECOMMUNICATOR
- CJIS NCIC CERTIFICTON BY THE MBI CRIMIANL INFORMATION CENTER
Timeline
Dispatcher
Flowood Police Department
10.2022 - 05.2025
High School Diploma -
Pearl High School
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