Bryan Goins

For the past 3 years as a Brand Ambassador for the company we represent the Senior Slowpitch Softball side of Miken, Easton, Worth and Combat sports which all fall under the Rawlings Sports Company umbrella. Our responsibility as Brand Ambassadors I'm responsible for promoting all the products and other Brand Ambassadors through social media, word of mouth and any other way possible to push all the products available to the consumer.

• Educated consumers about product benefits, leading to increased interest and sales conversions.

• Contributed to the establishment of company-wide best practices through collaboration with fellow supervisors across various departments.
• Enhanced workplace safety, conducting regular inspections and enforcing strict adherence to safety protocols.
• Improved detailing processes by implementing efficient workflow strategies and supervising team performance.
• Reduced customer complaints by ensuring high-quality workmanship and addressing client concerns promptly.
• Spearheaded process improvements that led to reduced operating costs while maintaining exceptional service quality.
• Delivered consistent customer satisfaction by maintaining rigorous quality control standards on all completed projects.
• Increased customer retention rates by providing exemplary service and following up on client concerns or queries promptly.
• Developed strong relationships with vendors, negotiating favorable terms on supplies purchasing to reduce operational costs without compromising quality.
• Contributed to business growth by identifying opportunities for upselling additional services to clients.
• Achieved timely completion of projects through proactive scheduling and coordination
• Tried to promote a positive work environment, fostering teamwork and open communication among staff members.
• Instructed staff on proper techniques for washing, cleaning, vacuuming and other tasks.
• Inspected finished work to verify employee compliance with detailing standards.
• Oversaw inventory, equipment maintenance and bay cleaning.

I was in charge of maintaining and operating the upkeep of the Softball complex,Volleyball courts and Sports Bar on the property. I was also in charge of hiring the Umpires for our Softball leagues and tournaments which happened throughout the week and weekend. I also had to build a great relationship with the customers of the complex and to make sure that every complaint or praise was taken care of in a timely manner.

• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.
• Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
• Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
• Mentored employees to improve work performance, promoting professional development and growth within the company.