Earnest individual with 10 years of experience in the social services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds.
Overview
14
14
years of professional experience
Work History
Social Service Analyst
Louisiana Department Of Children And Family Services
10.2013 - Current
Responsible for the caseload of several State of Louisiana and federal receiving programs such as the Supplemental Nutrition Assistance Program, Temporary Assistance for Needy Families and the Child Care Assistance program
Facilitated outreach activities to build community awareness.
Facilitated communication between clients and other service providers.
Assisted in conducting needs assessments to identify key areas of service needs.
Developed and maintained relationships with community organizations and agencies.
Provided support to social service clients in navigating available resources.
Monitored and evaluated impact of social services on community.
Interviewed clients to obtain information, assess employment and work abilities to determine support services needed
Managed the budgeting of individuals and families income in proprietary state computer systems
Fostered bonds with community programs and individuals striving towards Louisiana Department of Children and Family Services goal of assisting individuals achieve self-sufficiency.
Senior Retail Sales Representative
Verizon Wireless
03.2009 - 10.2013
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Trained team members in successful strategies to meet operational and sales targets.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
Bachelor of Justice Studies -
Grand Canyon University
Phoenix, AZ
08.2021
Skills
Management and organizational abilities
Strong communication skills
Analysis, and problem-solving skills
Strong advocacy skills
Quality Improvement
Educational Programs
Community Outreach Programs
Eligibility Determinations
Timeline
Social Service Analyst
Louisiana Department Of Children And Family Services
10.2013 - Current
Senior Retail Sales Representative
Verizon Wireless
03.2009 - 10.2013
Bachelor of Justice Studies -
Grand Canyon University
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