Wykira Robinson
Baker,LA
Summary
Proven Social Service Analyst with a track record of enhancing customer satisfaction and loyalty at the Department of Children and Family Services. Expert in cultural competency and problem-solving, adept at providing individualized support and maintaining compliance. Demonstrated ability to collaborate effectively, achieving significant improvements in client service delivery.
Accomplished and certified Pharmacy Technician with over 5 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
15
15
years of professional experience
Work History
Social Service Analyst
Department of Children and Family Services
10.2022 - Current
- Managed a caseload of diverse clients, providing individualized support tailored to each person''s unique circumstances and needs.
- Maintained accurate case files and documentation required by regulatory agencies, ensuring compliance with ethical standards and privacy regulations.
- Facilitated communication between clients and other service providers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Pharmacy Technician
Walgreens
03.2018 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Customer Service Cashier
Winn Dixie Supermarket
07.2009 - 12.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
No Degree - La Transfer Degree
Baton Rouge Community College
Baton Rouge, LANo Degree - Social Work
Northwestern State University
Natchitoches, LA05.2027
High School Diploma -
Baker High School
Baker, LA05.2010
Skills
- Cultural Competency
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Professionalism
Timeline
Social Service Analyst
Department of Children and Family Services
10.2022 - Current
Pharmacy Technician
Walgreens
03.2018 - Current
Customer Service Cashier
Winn Dixie Supermarket
07.2009 - 12.2017
No Degree - La Transfer Degree
Baton Rouge Community College
No Degree - Social Work
Northwestern State University
High School Diploma -
Baker High School
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