SHINIKA ROWE
Denham Springs,LA
Summary
Motivated and results-driven Operations Analyst with proven track record in data analytics and process optimization. Identify business needs and develop valuable solutions to drive accuracy and process efficiency. Drive business effectiveness through recommendations based on data findings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Social Service Analyst
Department of Children and Family Services, State
04.2023 - Current
- Assisted in the development of strategic plans to improve access to social services resources
- Representing the agency on client appeals and appeal hearings by compiling the Summary of Evidence and other agency documentation
- Prepares and submits appropriate documents for court proceedings and serves as court liaison for the agency in coordination of docket scheduling, affidavit completion, case testimony, judicial reviews, etc. Analyze reports, review and close child support cases that are eligible for SSI case closure in Lases.
- Conduct Freeze and Seize of assets on arrears child support cases. Performed sanctions and license suspension,
- Systems used: Lases web, LA Cafe'Portal, LITE, Onbase FPLS, Outlook, Excel, Skype and Monday.com
Risk Management Analyst/Compliance Specialist
SN Servicing
09.2021 - 04.2023
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Trained staff in risk management policies and monitored compliance to control company liability.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
- System used: QMS, Document management software,audit management, Excel, Outlook, LogicManager, IRM.
Loan Servicing Specialist
Pelican State Credit Union
02.2016 - 09.2021
- Reviewed loan documents to ensure accuracy and compliance with LA regulatory guidelines
- Verified customer data, such as income and credit histories, to determine eligibility for loans
- Processed loan payments and maintained accurate records of all transactions
- Resolved customer inquiries regarding payment plans, interest rates, account balances, escrow accounts
- Analyzed borrower creditworthiness by reviewing credit reports from external sources.
- Systems used: Credit reporting systems, Document management, Policytech, OMV, Oracle, Secretary of the State.
Education
Associate of Applied Science - Sociology
Southern University And A & M College
Baton Rouge, Louisiana05.2024
Bachelor of Science in Finance -
Ashford University
San Francisco, California10.2014
Skills
- Cultural Competency
- Customer Service
- Problem-Solving
- Attention to Detail
- Microsoft Office
- Relationship Building
- Collaboration and Teamwork
Expertise Skills
- Document Management
- Data Project Management
- Database Administration
- Data analysis and reporting using remote tools
- Remote customer service and support
- Digital literacy and proficiency
- Remote communication and collaboration
- Technical troubleshooting
- Virtual meeting facilitation
- Microsoft Office/Excel
- Customer Service
- Quality Management
- Revenue Generation
- Regulatory Compliance
Certification
- NMLS, Pelican State C.U - 7 YEARS
Timeline
Social Service Analyst
Department of Children and Family Services, State
04.2023 - Current
Risk Management Analyst/Compliance Specialist
SN Servicing
09.2021 - 04.2023
Loan Servicing Specialist
Pelican State Credit Union
02.2016 - 09.2021
Associate of Applied Science - Sociology
Southern University And A & M College
Bachelor of Science in Finance -
Ashford University
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