Bryanna Adamo
Bridgewater,MA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Manger
Life Support Systems
Dedham, MA
08.2023 - Current
- Addressed customer questions and concerns regarding products and services.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Facilitated communication between the service department and other company divisions.
- Pitched in to complete various duties during peak periods or employee absences.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Resolved customer complaints in a timely manner.
- Created employee work schedules to keep shifts properly staffed.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Utilized technology to streamline service operations and improve customer experience.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Maintained records of all customer interactions and transactions.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Provided technical support for hardware and software issues experienced by customers.
Behavioral Therapist
Puddingstone Place
Middleboro, MA
08.2020 - 06.2022
- Encouraged parents to use positive reinforcement techniques such as rewards systems for desired behaviors.
- Sought out quality jobs for individuals and matched with employers for successful employment.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
- Implemented evidence-based treatments such as cognitive behavioral therapy, dialectical behavior therapy or applied behavior analysis.
- Evaluated the effectiveness of therapeutic interventions and adjusting as needed based on client feedback.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Collaborated with other mental health professionals to ensure comprehensive care for clients.
- Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
- Participated in regular team meetings with supervisors and other clinicians to discuss case progress.
- Counseled family members to assist in understanding, dealing with or supporting clients or patients.
- Established strong relationships with local organizations that could provide additional resources for clients.
- Guided clients in developing skills or strategies for dealing with problems.
Registered Behavior Technician
Bierman Autism Centers
Needham, MA
10.2018 - 08.2020
- Developed basic strategies to promote patient safety, wellness and independence.
- Assisted patients improve social relationships and engagement.
- Maintained accurate records of all sessions conducted with students.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Developed and implemented behavior intervention plans based on individualized needs.
- Implemented visual supports such as schedules, picture cards.
- Conducted Functional Behavior Assessments to identify target behaviors and develop strategies for reduction and elimination.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Aided patients in performing activities of daily living.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
- Assisted in the development of positive behavior supports within the classroom environment.
- Tracked data and monitored progress of student's goals and objectives.
- Engaged students through play activities while incorporating therapeutic techniques.
- Modeled appropriate social behaviors for students while providing feedback when necessary.
- Utilized Applied Behavioral Analysis principles in daily instruction activities.
Behavior Therapist
New England ABA
Quincy, MA
08.2018 - 11.2018
- Collaborated with other professionals such as psychiatrists, psychologists, social workers, teachers, and parents to ensure effective treatment plans were implemented.
- Maintained strict confidentiality concerning client's mental and medical diagnosis and other confidential personal matters.
- Encouraged clients to express feelings and discuss life events in order to help each person develop personal and relational insights.
- Maintained safe, organized and therapeutic environment to enhance patient comfort.
- Assessed patients for risk of suicide attempts or harmful behavior toward others.
- Designed and implemented scientifically researched and evidence-based interventions.
- Collaborated with behavior analysts to diagnose problem behaviors and create detailed plan of treatment and maintenance for clients.
- Incorporated Applied Behavior Analysis therapy interventions and techniques to support individuals with autism spectrum disorders.
- Monitored client progress through data collection and analysis.
Inventory Control Coordinator
DHL Supply Chain
Taunton, MA
04.2018 - 10.2018
- Coordinated inventory, stocking and ordering.
- Performed scheduled inventory counts and supply audits.
- Inspected incoming materials for damage.
- Conducted regular inventory audits to maintain accuracy.
- Trained new employees on inventory management practices and procedures.
- Participated in physical inventory counts to keep information accurate and current.
- Performed inventory cycle counting and identified discrepancies.
- Monitored database system to prepare and deliver customer orders on time.
Education
Bachelor of Science - Health Studies - Public Health
Bridgewater State University
Bridgewater, MA05-2018
Skills
- Conflict resolution
- Data management
- Problem solving
- Team collaboration
- Time management
- Data analysis
- Documentation and reporting
- Relationship building
- Multitasking and organization
Certification
- CPR / AED / First Aid
Timeline
Service Manger
Life Support Systems
08.2023 - Current
Behavioral Therapist
Puddingstone Place
08.2020 - 06.2022
Registered Behavior Technician
Bierman Autism Centers
10.2018 - 08.2020
Behavior Therapist
New England ABA
08.2018 - 11.2018
Inventory Control Coordinator
DHL Supply Chain
04.2018 - 10.2018
Bachelor of Science - Health Studies - Public Health
Bridgewater State University