Bryanna Clark
Caro,MI
Summary
Accomplished and energetic sales professional/sales manager with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include communication, listening skills, and ability to work under pressure.
Overview
9
9
years of professional experience
Work History
Sales Manager
Dennos Furniture & Bedding
Saginaw, MI
04.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
Sales Professional
Dennos Furniture & Bedding
Saginaw, MI
01.2019 - Current
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Negotiated prices, terms of sales and service agreements.
- Stayed current on company offerings and industry trends.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
Shift manager
Plato's Closet Saginaw
Saginaw, MI, USA
02.2016 - 12.2018
- Greet customers and ask about the quality of service they are receiving
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Assign employees to specific duties
- Answered customer telephone calls promptly and in an appropriate manner
- Trained and mentored new employees to maximize team performance
- Received multiple positive reviews which acknowledge dedication to excellent customer service
- Welcomed customers into the store, and helped them locate items they were looking for
- Processed cash and credit payments rapidly and accurately
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relation issues in a gracious manner and in accordance with company policies
- Earned management trust by serving as a key holder, responsibility opening and closing the store
- Built long-term customer relationships, and advised customers on purchases
- Assisted customers promptly and politely, in person and via telephone
Education
Cosmetology - All branches of cosmetology
Bayshire Beauty Academy Caro Campus
Caro, MI02.2018
High School Diploma -
Caro High School
Caro, MI05.2015
Skills
- Accurate money handling
- Strong client relations
- Goal oriented
- Quick learner
- POS systems knowledge
- Motivated team player
- Customer and Personal Service
- Upselling product
- Kind and courteous
- Excellent listening skills
- Computer literacy
Timeline
Sales Manager
Dennos Furniture & Bedding
04.2024 - Current
Sales Professional
Dennos Furniture & Bedding
01.2019 - Current
Shift manager
Plato's Closet Saginaw
02.2016 - 12.2018
Cosmetology - All branches of cosmetology
Bayshire Beauty Academy Caro Campus
High School Diploma -
Caro High School