Bryanna Cummings
Raeford,USA
Summary
Analytical problem solver with a commitment to continuous improvement. Skilled in addressing routine needs and adapting to unique challenges. Seeks to leverage hands-on experience and educational background to drive growth and development within a forward-thinking organization.
Overview
5
5
years of professional experience
Work History
Income Maintenance Caseworker II
Hoke County DSS
Raeford, US
07.2024 - 09.2025
- Assessed client eligibility for various income maintenance programs.
- Analyzed complex situations to develop effective solutions for client issues.
- Updated and reviewed case information in data management system to reflect current client status.
- Ensured compliance by maintaining accurate and organized case files.
- Communicated program changes and updates to clients effectively.
- Answered questions and responded to inquiries to deliver high level of service to clients
- Performed data entry into computer systems for tracking client information.
Lead Teacher
Learn As You Grow Daycare
North Syracuse, US
08.2022 - 03.2024
- Implemented classroom management techniques to ensure a conducive learning atmosphere.
- Enhanced classroom environment to foster engaging learning experiences.
- Trained and supervised teaching assistants to effectively support classroom activities.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Communicated regularly with parents about children's progress and needs.
Front Desk Associate
Planet Fitness
North Syracuse, US
02.2021 - 07.2022
- Increased memberships by conducting facility tours and answering all questions from potential new members.
- Greeted and assisted members, fostering a welcoming environment that encouraged member engagement.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Answered phones to address customer inquiries, efficiently transferring calls to ensure timely assistance.
- Provided information and support over the phone, enhancing customer service experience through friendly interactions.
Case Management
PEACE INC
Syracuse, US
08.2021 - 12.2021
- Coordinated case management services for individuals and families based on client needs.
- Documented case management observations, assessments, and plans.
- Assisted supervisor in case management and documentation, ensuring compliance with institutional regulations.
- Worked independently to resolve common issues and coordinated escalations to management for complex cases.
- Ensured accuracy of records through diligent case file management and document control.
- Entered and organized data into Excel spreadsheets for accurate record-keeping.
Education
Associate of Science - Human Services
Onondaga Community College
12.2021
Skills
- Data management
- Client communication
- Service quality assurance
- Customer service
- Conflict resolution
- Attention to detail
- Time management
- Excel expertise
- Microsoft Word expertise
- Active listening
Personal Information
Authorized To Work: US
Timeline
Income Maintenance Caseworker II
Hoke County DSS
07.2024 - 09.2025
Lead Teacher
Learn As You Grow Daycare
08.2022 - 03.2024
Case Management
PEACE INC
08.2021 - 12.2021
Front Desk Associate
Planet Fitness
02.2021 - 07.2022
Associate of Science - Human Services
Onondaga Community College