Bryanna Drain
Waukon,IA
Summary
Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences.
Along with knowing how to keep a clean environment and had past experience with working with food.
Overview
4
4
years of professional experience
Work History
Cashier
Quillans
Waukon, IA
03.2023 - Current
- Worked closely with front-end staff to assist customers.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer questions and provided store information.
- Greeted customers promptly and responded to questions.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Built and maintained productive relationships with employees.
Deli Clerk
Quillans
Waukon
09.2022 - 03.2023
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Sliced meats and cheeses and weighed deli items for customers.
- Processed payments on cash register and counted back bills and change to patrons.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Assembled and served meals according to specific guest requirements.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Cook
Town Theatre
Waukon, IA
07.2021 - 09.2022
- Followed established procedures and requirements for safe food handling, storage and service.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Monitored stock levels of food items and ordered more when necessary.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Organized storage areas for efficient usage of space.
- Used standardized recipes and other instructions to prepare food.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Education
Iowa Virtual Academy
Waukon, IA05-2025
Skills
- Product restocking
- Drawer balancing
- Returns processing
- Complaint resolution
- Written and verbal communication
- Reliability and punctuality
- Cleaning and sanitizing
- Cash handling
- Customer service
- Basic math
- Time management skills
- Customer relations
- Attention to detail
- Empathy and patience
Timeline
Cashier
Quillans
03.2023 - Current
Deli Clerk
Quillans
09.2022 - 03.2023
Cook
Town Theatre
07.2021 - 09.2022
Iowa Virtual Academy