Bryanna Fontana
Melbourne
Summary
Experienced professional with a strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering a collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in team building, leadership, motivation, and building excellent customer relations. Possesses independent decision-making skills and sound judgment that positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Federal Express
08.2019 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Analyzed customer requirements and provided customized logistics solutions.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Monitored performance of logistics operations to identify areas for improvement.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Sales Associate
Academy Sports Outdoors
01.2018 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Bayside High School
Palm Bay, FL05-2016
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Database research
- Customer focus
- Documentation and reporting
- Shipping and logistics
- Case management
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Phone etiquette
Timeline
Customer Service Agent
Federal Express
08.2019 - Current
Sales Associate
Academy Sports Outdoors
01.2018 - 08.2019
High School Diploma -
Bayside High School
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