Bryanna Garcia
Draper,UT
Summary
Human resources professional prepared to contribute valuable experience in talent acquisition, employee engagement, and compliance. Valued for fostering teamwork and consistently achieving results through adaptability and reliability. Proficient in conflict resolution and strategic planning.
Overview
8
8
years of professional experience
Work History
Human Resources Specialist
Unitas PPO Solutions
, Arizona
05.2025 - Current
- Partnered with hiring managers to support full cycle recruitment including sourcing, interviewing, and coordinating with external recruiting partners.
- Facilitated new hire orientations, guided benefits enrollment, and updated the employee handbook to ensure clear communication of policies and procedures.
- Developed and delivered soft skills training and managed HIPAA compliance tracking while creating a training compliance spreadsheet to monitor incomplete trainings.
- Designed a maternity leave tracking system with templates and required legal documents, streamlining the process for employees and managers.
- Built workflow guides and revamped the turnover tracking spreadsheet to improve operational efficiency and reporting accuracy.
- Collaborated on account related projects, helping dental offices optimize insurance participation and supporting cross functional initiatives.
- Streamlined company culture initiatives and coordinated annual employee events to enhance engagement and strengthen team connections.
Human Resource Administrator
Costa Vida
Pleasant Grove, Utah
09.2023 - 03.2025
- Streamlined onboarding processes, enhancing new hire experiences and reducing administrative bottlenecks.
- Developed and implemented HR policies, ensuring compliance with employment laws and regulations.
- Managed employee records using HRIS software, maintaining accuracy and confidentiality of sensitive information.
- Conducted training sessions on company policies and benefits, fostering employee engagement and understanding.
- Collaborated with management to address performance issues, facilitating improvement plans and coaching sessions.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed timekeeping to track hours and accurately pay employees.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Prepared new hire letters, employee contracts, and corporate policies.
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
- Administered employee benefits programs and assisted with open enrollment.
- Reduced expenses by analyzing compensation policies and building out salary increase metrics.
- Restructured Turnover & Retention Reports
Member Service Representative
Mountain America Credit Union
02.2021 - 08.2023
- Bilingual customer service with a unique ability to establish trust, build relationships, and educate members on products and services that are available to them to help them achieve their financial goals.
- Assisting with employee engagement during morning meetings by aiding in even distribution of work and motivating others by leading recognition of achievements.
- Coordinating schedules and aligning on time off to ensure coverage during active business hours through messaging systems and communication.
- Educated in system processes such as Symitar, Data Vision, and Member Connect to obtain relevant data for each respective client.
Data Specialists
Nexant
12.2019 - 01.2021
- Completed rebate accounts through data entry using various CRM software and database applications such as Microsoft Suite and Google Sheets.
- Maintained electronic filing system, sourced documents, and organized and verified data.
- Communicated with other departments and aided in customer service by responding to emails, and phone calls, and completing support tickets.
- Provided peer-to-peer training by acting as job shadowing support and creating training presentations on newly established processes and work tools.
Contractor Success Advocate
Task Easy
06.2018 - 11.2019
- In charge of providing excellent care for TaskEasy home-service contractors throughout the entire Midwest region in the form of support tickets, calls, emails, and scheduling new job assignments.
- Onboarded newly obtained large client accounts and tracked their progress from first initial service to completion of the work, ensuring 95% SLA completion.
- Provided productivity reports to the Team Manager for the entire team daily to ensure meeting of KPIs for average handle time (AHT), call quality, and first, call resolution.
- Tested new company software feature launches before the rest of the team to ensure bugs were communicated and avoid costly stops to production.
- Collaborated with other departments when necessary to help manage volumes and identified opportunities for streamlining new and existing processes.
Education
Bachelor of Science - Human Resources
Utah Valley University
Orem, UT01.2025
Associates of Science - Business Management
Utah Valley University
Orem, UT01.2025
Associates of Science - Economics
Weber State University
Ogden, UT01.2022
Skills
- Human Resource Management
- Training & Talent Development
- Project & Process Management
- Strategic Networking and Recruitment Strategy
- Customer Service and Communication Excellence
- Technical Proficiency in Microsoft Excell & Word, Google, Bamboo HR, iSolved, & Paylocity
Languages
English - Native
Spanish - Advanced
Timeline
Human Resources Specialist
Unitas PPO Solutions
05.2025 - Current
Human Resource Administrator
Costa Vida
09.2023 - 03.2025
Member Service Representative
Mountain America Credit Union
02.2021 - 08.2023
Data Specialists
Nexant
12.2019 - 01.2021
Contractor Success Advocate
Task Easy
06.2018 - 11.2019
Bachelor of Science - Human Resources
Utah Valley University
Associates of Science - Business Management
Utah Valley University
Associates of Science - Economics
Weber State University