Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Bryanna Hayes

Mckinney,Texas

Summary

Customer Service Professional, with over 10 years in the restaurant industry and extensive volunteer/internship experience providing community services, currently seeking an employment opportunity offering increasing responsibility in providing customer service and support. I am a proven problem-solver and use my strong communication skills and abilities to quickly build a rapport, with both coworkers and customers, to successfully provide quality service.

Overview

8
8
years of professional experience

Work History

Server

Capital Grille
02.2023 - Current
  • Memorized a detailed food menu and extensive wine list as well as nightly features
  • Connected with guests while building long term relationships
  • Received numerous perfect guest survey scores resulting in returning guests asking for me by name
  • Anticipated guest needs to ensure high quality dining experience.

Server

The Cheesecake Factory
01.2016 - 01.2023
  • Maintained 20-23% tip percentage on a consistent basis
  • Addressed and fulfilled needs of up to 7 or more groups at one time, and parties of 12 or more guests
  • Developed relationships with guests, resulting in a base of repeat clientele
  • Anticipated guest needs to ensure high quality dining experience
  • Trained new employees.

Education

Pre-Nursing -

Collin College
05.2018

B.A. Social Work (BSW) -

Colorado State University
12.2014

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Hospitality service expertise
  • Sales expertise
  • Team Player
  • Reliable and Responsible
  • Adaptable and Flexible

Volunteer Experience

Children's Medical Center- Plano, TX, 11/01/18-12/01/19

  • Provided support for patients, families, and nurses in Post-Anesthesia Care Unit (PACU), Assisted PACU nurses with the transport or discharge of patients, Provided additional support as needed to children experiencing anxiety following surgical procedures, Helped arrange reunification of family members with surgical patients, Performed 170 volunteer hours

Timeline

Server

Capital Grille
02.2023 - Current

Server

The Cheesecake Factory
01.2016 - 01.2023

Pre-Nursing -

Collin College

B.A. Social Work (BSW) -

Colorado State University

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Bryanna Hayes