Bryanna Haynes
Bruceton,TN
Summary
Dynamic healthcare professional with extensive experience, adept at problem resolution and insurance verification. Proven track record in enhancing patient access and streamlining operations, while maintaining HIPAA compliance. Strong interpersonal skills foster effective communication, ensuring exceptional service and satisfaction in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Associate Access Specialist
Vanderbilt University Medical Center
Remote, TN
09.2024 - 04.2025
- Coordinated seamless transitions between different levels of care within the organization by maintaining open communication channels among all patients involved in the process.
- Improved patient access to resources by implementing efficient scheduling and appointment systems.
- Enhanced data accuracy in patient records through meticulous documentation of access-related information.
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
- Maintained strict confidentiality of sensitive patient data in compliance with HIPAA regulations, safeguarding personal information from unauthorized access or disclosure.
- Facilitated communication between providers, patients, and insurance companies to resolve any issues related to coverage or authorization requests effectively.
- Provided exceptional customer service while managing high call volumes, addressing inquiries quickly while maintaining professionalism at all times.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Verified patient insurance eligibility and entered patient information into system.
Patient Services Coordinator
Amedisys
Paris, TN
11.2022 - 01.2024
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Verified patient's insurance eligibility and benefits coverage.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Organized administrative workflows within the office space to improve overall efficiency among team members while minimizing disruptions during busy periods.
- Streamlined clinic operations, implementing efficient scheduling systems.
Branch Office Assistant
Volunteer Home Care
Huntingdon, TN
09.2021 - 11.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Ensured regulatory compliance by maintaining up-to-date knowledge of CMS guidelines and applying them to daily practice.
Insurance Representative
S&S Insurance
Huntingdon, TN
04.2021 - 08.2021
- Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
- Performed policy renewal and record retention.
- Implemented strategies to optimize cross-selling opportunities among existing customers, driving revenue growth.
- Maximized policyholder satisfaction by efficiently handling claims and providing timely resolutions.
- Tailored insurance plans to support client needs and establish sense of trust among community members.
Customer Service Representative
Zline Kitchen and Bath
Bruceton, TN
11.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Operations Processor
Apex Bank
Camden, TN
07.2020 - 11.2020
- Contributed to a positive work environment by proactively addressing challenges and fostering open communication among colleagues.
- Communicated complex information clearly to both internal and external customers, facilitating smooth transactions.
- Supported management through thorough reporting on key performance metrics related to operations processing activities.
- Provided exceptional customer service to internal and external customers.
- Supported treasury operations by maintaining accurate records of cash transactions, investments, and banking activities.
- Enhanced bank operations by maintaining up-to-date knowledge of banking procedures and regulations.
Education
Certificate of Technical Studies - Dental Assisting
Tennessee College of Applied Technology
Dickson, TN07-2014
High School Diploma -
Waverly Central High School
Waverly, TN 05-2012
Skills
- Problem resolution
- Call center experience
- Microsoft Office (Excel, powerpoint, etc)
- Registration, admissions, and scheduling
- Customer relationship management (CRM)
- HIPAA compliance
- Insurance verification/Referral coordination
- Strong interpersonal skills
- EHR management
- Multitasking and organization
Timeline
Associate Access Specialist
Vanderbilt University Medical Center
09.2024 - 04.2025
Patient Services Coordinator
Amedisys
11.2022 - 01.2024
Branch Office Assistant
Volunteer Home Care
09.2021 - 11.2022
Insurance Representative
S&S Insurance
04.2021 - 08.2021
Customer Service Representative
Zline Kitchen and Bath
11.2020 - 03.2021
Operations Processor
Apex Bank
07.2020 - 11.2020
Certificate of Technical Studies - Dental Assisting
Tennessee College of Applied Technology
High School Diploma -
Waverly Central High School