Donna Gates
Spring Hill,Tennessee
Overview
29
29
years of professional experience
Work History
Associate Access Specialist
Vanderbilt Children's Hospital
Nashville, Tennessee
04.2016 - Current
- answer telephones
- scheduling multiple specialty clinics
- outbound calls to schedule new patients in multiple clinic
Administrative Assistant 1 - Pediatric ENT
Vanderbilt Children's Hospital
Nashville, TN
06.2011 - 04.2016
- schedule & reschedule Providers clinics
- closed clinics for time off request, meeting, seminars, vacations
- available to help make providers schedules run smoothly
Administrative Assistant 1-Pediatric Neurology
Vanderbilt Children's Hospital
Nashville, Tennessee
06.2007 - 06.2011
- schedule and reschedule Providers clinics
- obtain insurance authorizations for botox injections
- assist in timely completion of all school forms, seizure action plans and medication
Acces Center Implementation
Vanderbilt Children's Hospital
Nashville, Tennessee
02.2004 - 06.2007
- hired to get a new department, known as the Access Center concept up and running
- answered phones for approximately 6 clinics within the Children's Hospital
- 1 of 3 persons hired by Vicki Smith to get this new department off the ground
Day Surgery Coordinator
Williamson Medical Center
Franklin, Tennessee
07.2001 - 02.2004
- organized charts for next day surgeries
- called and confirmed surgeries
- made sure all labs, imaging and pertinent clinical information was in all charts for next day surgeries and available for Surgeons to review
Emergency Room Registrar
Williamson Medical Center
Franklin, Tennessee
07.1997 - 07.2001
- register patients that walked into ER
- register patients in the ER brought in by ambulance
- obtain demographics and insurance information from family members in waiting room or from patients already in the ER beds in the back, that were able to communicate. Enter into system and make paper charts
- breakdown all charts that Providers have already signed off on and prepare new charts for the morning shift
Assistant Office Manager
Stretton Medical Assoiciates
Westchester, PA
09.1995 - 05.1997
- billing
- front desk reception
- scheduling
Education
Bachelor of Arts - Radio-TV-Film, Communications
Texas Christian University
Fort Worth, TX05-1978
Skills
- Customer Services
- Medical Terminology
- Proficient in computer skills
- Proficient in telephone communications
Timeline
Associate Access Specialist
Vanderbilt Children's Hospital
04.2016 - Current
Administrative Assistant 1 - Pediatric ENT
Vanderbilt Children's Hospital
06.2011 - 04.2016
Administrative Assistant 1-Pediatric Neurology
Vanderbilt Children's Hospital
06.2007 - 06.2011
Acces Center Implementation
Vanderbilt Children's Hospital
02.2004 - 06.2007
Day Surgery Coordinator
Williamson Medical Center
07.2001 - 02.2004
Emergency Room Registrar
Williamson Medical Center
07.1997 - 07.2001
Assistant Office Manager
Stretton Medical Assoiciates
09.1995 - 05.1997
Bachelor of Arts - Radio-TV-Film, Communications
Texas Christian University
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