Heather Stults
Franklin ,TN
Overview
12
12
years of professional experience
Work History
Associate Access Specialist
Vanderbilt Children's Hospital
05.2022 - 09.2023
- Enhanced data accuracy in patient records through meticulous documentation of access-related information.
- Collaborated with interdisciplinary teams to ensure timely and appropriate patient care coordination.
- Coordinated seamless transitions between different levels of care within the organization.
- Coordinated the connections of outside providers to providers within our health system.
- Provided exceptional customer service while managing high call volumes, addressing inquiries quickly while maintaining professionalism at all times.
- Provided excellent customer service to patients and medical staff.
Medical Office Receptionist
Huntsville Hospital
01.2021 - 05.2022
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
Medical Receptionist
Express Med Urgent Care
01.2018 - 12.2020
- Schedule patient appointments and oversaw sign in process
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Conducted patient screenings and initial care including blood pressure, shots and first aid
Patient Care/Receptionist
Wayne Medical Center
10.2014 - 01.2018
- Kept Inventory and ordered medical supplies
- Organized and verified patient records
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Patient Service Representative
Family Health Group
06.2014 - 10.2014
- Filed faxes
- Organized and verified patient records
Receptionist
Collinwood Medical Center
08.2011 - 04.2014
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Organized and verified patient records
- filed faxes
Education
Associate of Science - Information Systems of Technology
Columbia State Community College
Columbia, TN05.2014
Skills
- Time Management
- Calm and Effective Under Pressure
- Attention to Detail
- Organized
Timeline
Associate Access Specialist
Vanderbilt Children's Hospital
05.2022 - 09.2023
Medical Office Receptionist
Huntsville Hospital
01.2021 - 05.2022
Medical Receptionist
Express Med Urgent Care
01.2018 - 12.2020
Patient Care/Receptionist
Wayne Medical Center
10.2014 - 01.2018
Patient Service Representative
Family Health Group
06.2014 - 10.2014
Receptionist
Collinwood Medical Center
08.2011 - 04.2014
Associate of Science - Information Systems of Technology
Columbia State Community College