Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Bryanna Hernandez

Peoria,AZ

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Server

Maple & Rye
Sun City West, AZ
05.2024 - Current
  • Delivered food orders promptly and courteously.
  • Provided excellent customer service to ensure satisfaction.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Front End Cashier

Lowe's
Peoria, AZ
01.2020 - Current
  • Cross-checked price tags against scanned items to ensure accuracy of total purchase amount.
  • Maintained a clean workstation by wiping counters and organizing supplies.
  • Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.

Server & Bartender

Cross Eyed Cricket
Peoria, AZ
11.2021 - 05.2024
  • Accurately recorded orders on cash register and point-of-sale system.
  • Greeted guests and provided menus.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Served cocktail orders.

Customer Service Representative & Medical Billing

Affiliated Dermatology
Phoenix, AZ
10.2020 - 11.2021
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided accurate information about products and services to customers.
  • Resolved customer complaints promptly and efficiently.
  • Collected payment for outstanding patient balances.

Customer Service Coordinator

Alvea Spa At Encanterra
Peoria, AZ
03.2019 - 01.2020
  • Maintained accurate records of customer interactions and transactions.
  • Developed relationships with customers to ensure satisfaction.
  • Performed data entry tasks related to customer accounts and order processing.

Education

High School Diploma -

Copper Canyon High School
Glendale, AZ
05-2015

Skills

  • Supply Restocking
  • Food Running
  • Table Setting
  • Food inspection
  • Safe Food Handling
  • Order Management
  • Data Collection
  • Data Entry
  • Inbound and Outbound Calling
  • Account updating
  • Product Knowledge
  • Call Management
  • Scheduling
  • Appointment Scheduling
  • Complaint resolution
  • Active Listening
  • Positive and professional

Affiliations

  • I enjoy dancing, acting, basketball, volleyball, track and drama club.

References

References available upon request.

Timeline

Server

Maple & Rye
05.2024 - Current

Server & Bartender

Cross Eyed Cricket
11.2021 - 05.2024

Customer Service Representative & Medical Billing

Affiliated Dermatology
10.2020 - 11.2021

Front End Cashier

Lowe's
01.2020 - Current

Customer Service Coordinator

Alvea Spa At Encanterra
03.2019 - 01.2020

High School Diploma -

Copper Canyon High School

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Bryanna Hernandez