Bryanna Langevine
The Bronx,NY
Summary
Detail-oriented coordinator accomplished in enhancing patient and customer experiences, also excelling in organizational efficiency and team collaboration. Effectively managing sensitive data and streamlined appointment processes, significantly contributing to seamless operations and superior care delivery.
Overview
5
5
years of professional experience
Work History
Patient Services Coordinator
RMA of New York
01.2024 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
Patient Scheduling Coordinator
Mount Sinai Health System
08.2022 - 12.2023
- Managed 70-100 high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
Box Office Representative
Summit One Vanderbilt
06.2022 - 07.2022
- Enhanced guest experience by promptly addressing inquiries and resolving any issues that arose.
- Collaborated with event staff to ensure seamless coordination of ticket sales, seating arrangements, and special accommodations.
- Expedited wait times during peak periods by processing transactions quickly while maintaining accuracy.
Sales Associate
Zara
09.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Legal Intern
Schonfeld & Ushan
07.2021 - 08.2021
- Reviewed legal information and proofed documentation for errors.
- Analyzed statutes and regulations relevant to specific cases; providing additional context necessary for successful arguments.
- Shadowed experienced lawyers during client meetings, gaining valuable insight into attorney-client relationships and effective communication techniques.
Sales Associate
Garage Clothing Store
11.2019 - 03.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Summer Camp Aide
Harlem Children's Zone
07.2019 - 08.2019
- Promoted teamwork and collaboration among 20-25 campers through group games and team-building exercises.
- Ensured timely communication with parents regarding camper progress or any pertinent issues during their time at camp.
- Contributed to the successful execution of special events and themed days, creating memorable experiences for participants.
- Implemented effective behavior management strategies to maintain a positive atmosphere within the group setting.
Education
Bachelor of Arts - Psychology
SUNY Buffalo State
Buffalo, NY05.2022
Skills
- Strong Organization
- Team Collaboration
- Phone and Email Etiquette
- Clerical and Filing Support
- Attention to Detail
- Customer Service
- Administrative and Office Support
Timeline
Patient Services Coordinator
RMA of New York
01.2024 - Current
Patient Scheduling Coordinator
Mount Sinai Health System
08.2022 - 12.2023
Box Office Representative
Summit One Vanderbilt
06.2022 - 07.2022
Sales Associate
Zara
09.2021 - 05.2022
Legal Intern
Schonfeld & Ushan
07.2021 - 08.2021
Sales Associate
Garage Clothing Store
11.2019 - 03.2020
Summer Camp Aide
Harlem Children's Zone
07.2019 - 08.2019
Bachelor of Arts - Psychology
SUNY Buffalo State
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