Bryanna Mora
Wasco,CA
Summary
Dynamic leader with a proven track record at Integral Psychological and Walmart, enhancing customer satisfaction and employee productivity. Skilled in strategic planning and team leadership, adept at solving complex problems and improving service delivery. Excelled in fostering positive environments and implementing efficient time management strategies, significantly boosting performance and recovery rates.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Integral Psychological
Bakersfield, CA
08.2019 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enhanced patient recovery rates by providing hands-on assistance and support during therapy sessions.
- Reduced therapist workload by taking on administrative tasks such as answering phones or updating electronic health record systems as necessary throughout workday.
- Ensured safety and comfort of patients during therapy appointments through diligent monitoring and quick response to potential issues or concerns.
Manager
Walmart
Wasco, CA
10.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
Education
Highschool Diploma -
Wasco High School
Wasco, CA06.2020
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Customer Service
- Computer Skills
- Hiring and Training
- Employee Coaching and Mentoring
Accomplishments
I promoted with Walmart 6 months into the company. I adapted to change quickly.
The department I had was neglected for 4 months and I was able to turn it around in less than a month and my department wasn’t on the top 10 shrink list.
I was a fill in lead for front end.
Team lead for homelines.
Team lead for apparel.
And now team lead for electronics.
All within being with the company for two years.
Certification
+ hippa certified
+PlE certified
+ walkie stacker certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Walmart
10.2021 - Current
Assistant Manager
Integral Psychological
08.2019 - 08.2020
Highschool Diploma -
Wasco High School