Bryanna Munoz
Sullivan City,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Continuum
Sullivan City
11.2024 - 01.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Processed payments received from clients promptly according to established procedures.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Responded to customer inquiries and problems to promote great service.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
Customer Service Representative
Teleperformance USA
Sullivan City, Texas
10.2023 - 09.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered patient questions and data requests.
Education
High School Diploma -
Juarez Lincoln High School
Mission, TX05-2021
Skills
- Account updating
- Scheduling
- Complaint resolution
- Call center operations
- Technical support
- Team collaboration
- Order processing
- Computer proficiency
- Merchandise upselling
- Strong teamwork
- Call center experience
- Leading team meetings
- Leadership
Timeline
Customer Service Representative
Continuum
11.2024 - 01.2025
Customer Service Representative
Teleperformance USA
10.2023 - 09.2024
High School Diploma -
Juarez Lincoln High School