Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Bryanna Raczkowski

Kresgeville,PA

Summary

  • Motivated and compassionate healthcare professional with diverse experience in customer service, retail, and call center environments. Skilled in administrative and patient support tasks with a commitment to confidentiality, efficiency, and accuracy. Highly dependable, personable, and adaptable to new challenges.
  • Strong interpersonal communication and team collaboration abilities
  • Proficient in HIPAA compliance and medical administrative functions
  • Quick learner with a high attention to detail and organizational skills

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Startek (Walgreens Pharmacy Project)
02.2025 - Current
  • Assist patients in scheduling prescription deliveries and medication refills
  • Ensure accuracy of pharmacy information and uphold HIPAA compliance standards
  • Deliver empathetic, solution-focused service to patients with medication inquiries

Customer Service Representative (Healthcare Project)

TTEC / Clover Health
12.2024 - 02.2025
  • Provided customer support for Medicare Advantage members
  • Assisted with benefits inquiries, claims questions, and account navigation
  • Maintained strict confidentiality and compliance with healthcare regulations

Seasonal Customer Service Representative II

TTEC / Devoted Health
09.2024 - 12.2024
  • Scheduled insurance consultations through outbound calls
  • Documented call activities in compliance with HIPAA standards
  • Delivered excellent service while collaborating with remote teams

Retail Cashier / Customer Service

Turkey Hill
06.2022 - 08.2024
  • Provided courteous service, handled payments, and maintained work area cleanliness
  • Managed POS operations and end-of-shift cash reconciliation
  • Assisted diverse customers and maintained confidentiality policies

Retail Cashier / Customer Service

Weis Markets
10.2018 - 01.2022
  • Operated POS, assisted customers, and maintained stock and displays
  • Ensured proper handling of transactions and upheld customer satisfaction

Full-Time Parent
06.2013 - 10.2018
  • Managed household budgeting, healthcare appointments, and educational activities
  • Developed and supported life skills for children through consistent engagement

Retail Cashier / Customer Service

Turkey Hill
10.2012 - 06.2013
  • Managed all payment transactions, provided customer service, and maintained drawer accuracy

Education

Associate of Science - Health Sciences – Medical Administrative Assistant

Ultimate Medical Academy
01.2023

Diploma - Medical Office Management

ICDC College
01.2013

Diploma - Medical Administrative Assistant

Ultimate Medical Academy
Clearwater, FL
06-2023

Skills

  • Medical Administrative Assistant Medical Terminology Patient Processing
  • Medical Records Management HIPAA Compliance Data Entry Check In/Out
  • CMS 1500 Medical Billing & Insurance Verification (Medicare, Medicaid, HMO, PPO)
  • Basic ICD-10 & CPT Coding Release of Information Microsoft Office
  • Cloud-Based Veterinary Software (Covetrus) 31 WPM with 100% accuracy
  • Active listening
  • Customer service
  • Critical thinking
  • Data entry

Work Type

Full Time

Work Location

Remote

Timeline

Customer Service Representative

Startek (Walgreens Pharmacy Project)
02.2025 - Current

Customer Service Representative (Healthcare Project)

TTEC / Clover Health
12.2024 - 02.2025

Seasonal Customer Service Representative II

TTEC / Devoted Health
09.2024 - 12.2024

Retail Cashier / Customer Service

Turkey Hill
06.2022 - 08.2024

Retail Cashier / Customer Service

Weis Markets
10.2018 - 01.2022

Full-Time Parent
06.2013 - 10.2018

Retail Cashier / Customer Service

Turkey Hill
10.2012 - 06.2013

Diploma - Medical Office Management

ICDC College

Associate of Science - Health Sciences – Medical Administrative Assistant

Ultimate Medical Academy

Diploma - Medical Administrative Assistant

Ultimate Medical Academy
Bryanna Raczkowski