Bryanna Romero
Chicago,IL
Summary
Highly organized, office experienced individual with strong attention to detail and excellent customer service ability. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.
Overview
4
4
years of professional experience
Work History
Business Operations Coordinator
United Airlines
06.2023 - Current
- Provided support to the management team in developing strategies to enhance operational efficiency.
- Collaborated with other departments to ensure smooth workflow processes across the organization.
- Ensured compliance with applicable laws, regulations, policies, procedures. related to business operations.
- Resolved customer complaints pertaining to operational issues efficiently and effectively.
- Managed inventory levels of supplies needed for operational tasks.
- Implemented initiatives that improved overall quality control measures within the organization's business operation processes.
- Acted as liaison between multiple departments to support operational productivity and represent corporation.
- Maintained positive working relationship with fellow staff and management.
Operations Coordinator
Hennessy & Roach
11.2021 - 06.2023
- Assist in managing office and day to day functions by ordering office supplies, and ordering food
- Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
- Assessed upcoming projects to forecast projected resource requirements.
- Responsible for processing daily revenue and recording deposits, entering/recording billing, and billing clientele.
- Assisted with payroll, quarterly bonuses, and provided communication between staff and management for PTO request, sick time, and weekly staffing.
- Managed administrative staff and trained new hires on office procedures and policies.
- Responsible for providing weekly/monthly expense reports as well as providing attorneys billable reports.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Created and maintained project documentation to drive transparency with stakeholders.
- Assessed, monitored and reported on work progression.
- Troubleshot and resolved non-technical issues using support documentation and training.
Front Office
Brother Loan and Finance
Summit, IL
10.2019 - 08.2021
- Managed checks up to $1,500 for customers looking to refinance or apply for loans by printing documents and ensuring customer demographics align with account details
- Provided excellent customer service by communicating with customers via phone and in person to explain contracts, discuss payments, answer account questions, and advised on appropriate financial decisions
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Collected and coded various documents to prepare for filing, storage and processing.
- Collected payments, issued receipts and updated accounts to reflect new balances.
Education
Bachelor of Arts - History
University of Illinois at Chicago (UIC)
05.2021
Skills
- Google Suite; Zoom DocuSign, Megasys Time Matters, Quickbooks,Advanced MS Office Suite Knowledge
- Issue Resolution
- Data Entry
- Time Management
- Prioritizing Work
- Documentation and Reporting
- Clerical Support
- Organizing and Categorizing
- Customer Service
- Information Confidentiality
- Verbal and Written Communication
- Strong Interpersonal Skills
- Delivery Scheduling
- Meticulous Attention to Detail
- Strong Problem Solver
- Legal Administrative Support
- Office Supplies Management
- Payroll Processing
- Vendor Relations
- Schedule Management
Languages
Timeline
Business Operations Coordinator
United Airlines
06.2023 - Current
Operations Coordinator
Hennessy & Roach
11.2021 - 06.2023
Front Office
Brother Loan and Finance
10.2019 - 08.2021
Bachelor of Arts - History
University of Illinois at Chicago (UIC)
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