Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bryanna Tamez

Humble,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

7
7
years of professional experience

Work History

Front Desk Associate

Hampton Inn & Suites By Hilton
12.2020 - Current
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Performed basic daily bookkeeping tasks.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Trained new staff members in customer service techniques and hotel operations.

Volunteer Receptionist

Sandra's School Bus
01.2017 - 12.2020
  • Worked with bus driver and parents to meet specialized needs of passengers.
  • Scheduled appointments for student pick up and drop off.
  • Answered phone calls and assisted customers with any questions and concerns.
  • Collected cash and credit card payments.
  • Assisted with translation in Spanish and English.

Kids Team Member

Lifetime Fitness Center
10.2019 - 03.2020
  • Supervised activities to address behavioral issues and promote fun, safety and inclusivity.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Resolved conflicts that arose between kids by listening to complaints and finding appropriate solutions.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Oversaw groups of kids while following company policies and procedures and provided parent satisfaction during each visit.

Education

Associate of Science -

Lone Star College System
Kingwood, TX
05.2024

High School Diploma -

Atascocita High School
Humble, TX
06.2020

Skills

  • Customer Service
  • Time Management
  • Problem Solving
  • Technical Support
  • Guest Relations
  • Money Management
  • Experience with Microsoft Office
  • OnQ and PEP experience
  • Monitor Security
  • Staff Management
  • Email Etiquette
  • Bilingual (Spanish)

Languages

Spanish

Timeline

Front Desk Associate

Hampton Inn & Suites By Hilton
12.2020 - Current

Kids Team Member

Lifetime Fitness Center
10.2019 - 03.2020

Volunteer Receptionist

Sandra's School Bus
01.2017 - 12.2020

Associate of Science -

Lone Star College System

High School Diploma -

Atascocita High School

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Bryanna Tamez