Bryanna Watson
Newport News,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Overview
10
10
years of professional experience
Work History
Night Auditor
Colonial Williamsburg
12.2023 - Current
- Assisting guest, processing check ins and check outs, and addressing other customer requests
- Performing end of day accounting tasks, such as auditing, reconciling, and balancing
- Data entry
- Responding to guests' issues and complaints in a friendly, timely manner
- Explaining local amenities and attractions to guests
- Preparing reports for management, and verifying all revenue and expenses were claimed
- Preparing daily reports and summary cash balances
- Overseeing security.
Front Desk
Holiday Inn Express
02.2023 - 01.2024
- Managing online, phone and in-person room reservations
- Welcoming guests, checking them in, distributing room keys and explaining the hotel's amenities
- Taking payment from customers
- Responding to guests' issues and complaints in a friendly, timely manner
- Explaining local amenities and attractions to guests
- Working with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assisting customers with the planning of special events such as weddings and business conferences
- Arranging specialized services for VIP customers.
Shipment
Ross
10.2020 - 03.2021
- Ensuring that products are accessible and properly distributed
- Checking product packaging
- Managing the inventory of merchandise and supplies in a timely and organized manner
- Organizing the stockroom and ensuring accurate labeling, neat arrangement, and cleanliness
- Organizing and arranging products on shelves
- Keeping the front desk and lobby area clean and neat at all times.
Receptionist
The Hidenwood
05.2019 - 09.2020
- Monitoring and greeting visitors and prospects to the community
- Answering the phones and transferring calls or taking messages as appropriate and in a courteous and friendly manner
- Performing supportive office functions for all departments, including filing and typing
- Following confidentiality policies regarding release of resident information
- Assisting with coordinating van schedule for residents.
Barista
Starbucks
10.2017 - 02.2019
- Greeting customers
- Taking orders
- Making coffee, tea, and other beverages
- Operating cash registers
- Cleaning oven, coffee machines, and café area
- Staying updated with new promotions.
Front Desk
Imilling & Mist
11.2014 - 08.2015
- Mailing, faxing, or arranging for delivery of legal correspondence to clients, witnesses, and court officials
- Receiving and placing telephone calls
- Making photocopies of correspondence, documents, and other printed matter
- Packaging all materials for local customers as well as shipping out packages for outbound clients.
Education
Phlebotomy -
Virginia Peninsula Community College
Hampton, VA05.2024
Dental Assisting -
Morrison Dental Group
Williamsburg, VA05.2018
Diploma -
Jamestown High School
Williamsburg, VA06.2012
Skills
- Data Confidentiality
- Detail Oriented
- Reliability
- Phone and Email Etiquette
- Team Collaboration
- Data Entry
- Time management abilities
- Organizational Skills
- Adaptability and Flexibility
- Multitasking Abilities
- Computer Skills
- Cash Handling
Timeline
Night Auditor
Colonial Williamsburg
12.2023 - Current
Front Desk
Holiday Inn Express
02.2023 - 01.2024
Shipment
Ross
10.2020 - 03.2021
Receptionist
The Hidenwood
05.2019 - 09.2020
Barista
Starbucks
10.2017 - 02.2019
Front Desk
Imilling & Mist
11.2014 - 08.2015
Phlebotomy -
Virginia Peninsula Community College
Dental Assisting -
Morrison Dental Group
Diploma -
Jamestown High School
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