BRYANNAH SMITH-CUNNINGHAM
High Point,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional with strong background in personal finance, skilled in loan application processing, risk assessment, and customer relationship management. Known for effective team collaboration, adaptability to changing needs, and achieving measurable results. Expertise in financial analysis, client communication, and regulatory compliance. Reliable and results-driven, consistently delivering high standards of performance and client satisfaction.
Overview
5
5
years of professional experience
Work History
Relationship Banker
Bank of America
Greensboro, NC
07.2023 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Improved customer satisfaction by offering expedited service for loan and credit applications.
- Assisted customers with completing required forms for opening and closing bank accounts.
Personal Loan Specialist
OneMain Financial
High Point, NC
02.2022 - 07.2023
- Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
- Educated borrowers on available loan options, empowering them to make informed decisions about their financial future.
- Performed risk analysis for each applicant, minimizing potential losses from defaulted loans.
- Ensured compliance with federal regulations and company policies throughout all stages of the loan process.
- Negotiated favorable terms for clients, securing competitive interest rates and flexible repayment options whenever possible.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
STORE MANAGER
AT&T Wireless
Concord, NC
07.2020 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
HIGH SCHOOL DIPLOMA -
Southwest Guilford High School
Skills
- Leadership and Team management
- CRM proficiency
- Customer Service
- Problem Solving
- Multitasking
- Interviewing and Recruiting
- Goal Setting
- Loan structuring
- Risk evaluation
- Banking knowledge
- Goal-Oriented
- Collections experience
Timeline
Relationship Banker
Bank of America
07.2023 - Current
Personal Loan Specialist
OneMain Financial
02.2022 - 07.2023
STORE MANAGER
AT&T Wireless
07.2020 - 01.2023
HIGH SCHOOL DIPLOMA -
Southwest Guilford High School