Bryanna Russell
Meridian,ID
Summary
Proven Customer Relations Specialist, adept in enhancing customer satisfaction and loyalty through expert resolution of complaints and exceptional service. Skilled in Citrix Enterprise and Money Service Systems, consistently delivering personalized support and efficient dispute resolution. Additionally, adept in Microsoft Windows, Apple IOS, and Android programming. Well-qualified Administrative Assistant proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
7
7
years of professional experience
Work History
Barista
Lucky Perk Coffee
09.2017 - 09.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Front Desk Receptionist
Aqua-Tots Swim Schools
02.2021 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Customer Relations Specialist and Sales Associate
Fred Meyer
02.2024 - Current
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Streamlined communication processes for increased efficiency in handling customer inquiries.
- Communicated with customers to assess and address individual needs, providing timely and quality support via Citrix Enterprise and Money Service Systems.
- Served as a liaison between technical support teams and customers to ensure timely problem resolution.
- Maintained accurate records of client interactions, tracking progress towards resolution and identifying trends for process improvements.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Regularly exceeded individual performance metrics while contributing positively to overall team goals.
- Enhanced customer loyalty by delivering personalized service and resolving issues efficiently.
- Implemented company policies and procedures, promoting consistency in service delivery across all channels.
- Negotiated favorable outcomes between customers and the organization when resolving disputes or conflicts effectively.
Education
Licensed Esthetician - Esthetics Certification
Aveda Institute
Boise, ID10.2022
Diploma - General
Meridian High School
Meridian, ID05.2018
Skills
- Customer Service and Relations
- Issue and Complaint Resolution
- Relationship Building
- Product Sales and Recommendations
- Problem-solving skills
- Time Management
- Multitasking Abilities
- Reliability
- Excellent Communication
- Computer Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Phone Etiquette
- Multi-line phone talent
- Organizational Skills
- Active Listening
- Resourcefulness
Timeline
Customer Relations Specialist and Sales Associate
Fred Meyer
02.2024 - Current
Front Desk Receptionist
Aqua-Tots Swim Schools
02.2021 - 05.2021
Barista
Lucky Perk Coffee
09.2017 - 09.2020
Licensed Esthetician - Esthetics Certification
Aveda Institute
Diploma - General
Meridian High School