Bryanne Gutierrez
Aiea,HI
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Department Of Motor Vehicle’s
06.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Salesperson
24 Hour Fitness
07.2021 - 11.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Managed key accounts in order to maintain strong relationships with top-tier clients.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sale’s Associate
Bloomingdale’s
12.2016 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Aiea High School
Aiea, HICertificate - Cosmetology
Honolulu Community College
Honolulu, HI05.2019
Skills
- Customer Satisfaction
- Reliability and punctuality
- Customer Complaint Resolution
- Cash Management
- Data entry proficiency
- Problem-Solving
- Reliable and Responsible
- Honest and Dependable
- Cooperative Attitude
- Active Listening
- Relationship Building
- Team Leadership
- ID Verification
- Bank Deposits
Timeline
Customer Service Cashier
Department Of Motor Vehicle’s
06.2022 - Current
Salesperson
24 Hour Fitness
07.2021 - 11.2022
Sale’s Associate
Bloomingdale’s
12.2016 - 11.2020
Aiea High School
Certificate - Cosmetology
Honolulu Community College