Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Interests
Timeline
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Bryan Phillips

Tampa,FL

Summary

Astute Business Owner with excellent marketing, customer service and facility oversight skills with more than 15+ years of professional experience. Highly effective and comfortable working with diverse groups of people, at all levels within the organization. Excels in situations that require due dilligence, attention to detail and effective communication.

Overview

18
18
years of professional experience

Work History

Owner & Operator

Rowan & Wych LLC
03.2017 - Current
  • Managed day-to-day business operations.
  • Exceed customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Maintained strong relationships with clients after projects completion, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies on social media and SEO to increase brand awareness and attract new customers.
  • Generated revenues effectively through the supply-chain obstacles of the Covid-19 pandemic.
  • Built and installed fully custom cabinet projects such as kitchens for multi-million-dollar properties.


Owner & Operator

The Leather Craft Collective
02.2021 - 01.2023
  • Enhanced donor relations by developing and implementing comprehensive fundraising strategies.
  • Raised substantial funds by organizing and executing successful fundraising events in over 30 countries.
  • Collaborated with a global community providing education and business opportunities to those members at no cost.


Personal Lines Insurance Agent

Most Insurance Agency
10.2014 - 01.2016
  • Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Boosted company revenue by cross-selling additional insurance products and services to existing clients.
  • Conducted thorough reviews of client policies, identifying gaps in coverage and recommending appropriate adjustments.
  • Built strong relationships with clients through attentive service and prompt responses to inquiries.
  • Resolved client issues efficiently, maintaining a high level of professionalism and empathy throughout the process.

Customer Service Representative

Publix
10.2005 - 08.2014
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
  • Enhanced team productivity by providing clear guidance and support in daily tasks.
  • Had positive quarterly reviews that led to raises in compensation and/or promotion at every single opportunity.

Education

Bachelor of Science - Environmental Policy

University of South Florida
Tampa, FL

Skills

  • Small Business Operation & Development
  • Project Estimating & Management
  • Marketing Strategy
  • Customer Relations
  • Capital Pursuit
  • Verbal and Written Communication
  • Adaptability and Flexibility
  • Leadership Abilities
  • Attention to Detail

Accomplishments

Renovated a 1920's bungalow in the historic district of Seminole Heights in Tampa Florida. Under cooperation with city officials, I completely re-habilitated and added-on to a 100 year old home in this significant and celebrated neighborhood. The project increased the homes value by almost four times and lengthened the "show strip" of refurbished homes on Central Avenue.

Interests

As a native Floridian, I love fishing and boating. I am also an avid Tampa Bay sports fan and a season ticket holder for the Buccaneers. I enjoy both learning and creating in almost any manner. Leather-crafting and woodworking have become two of these learnt passions.

Timeline

Owner & Operator

The Leather Craft Collective
02.2021 - 01.2023

Owner & Operator

Rowan & Wych LLC
03.2017 - Current

Personal Lines Insurance Agent

Most Insurance Agency
10.2014 - 01.2016

Customer Service Representative

Publix
10.2005 - 08.2014

Bachelor of Science - Environmental Policy

University of South Florida

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Bryan Phillips