Bryant Perez
Collierville ,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Dominos's Pizza
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Volunteer
Catholic Church Of The Resurrection
06.2023 - 01.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Coordinated food drives for improved local food bank stock levels.
- Represented organization positively and professionally while providing community with much-needed services.
Education
Diploma - Accounting
Collierville High School
Collierville, TNSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Payment processing
- Teamwork and collaboration
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Dominos's Pizza
04.2024 - Current
Volunteer
Catholic Church Of The Resurrection
06.2023 - 01.2024
Diploma - Accounting
Collierville High School
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