BRYANT PEREZ
Collierville,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction. Effective team collaborator, adaptable to any fast pace environment, and is consistently focused on achieving results through friendly and efficient service. Known for my reliability and always having a proactive approach to meeting customer and organizational goals and is known to go beyond expectations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Dominos's Pizza
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company
- Responded to customer requests for products, services, and company information
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Followed up with customers about resolved issues to maintain high standards of customer service
Customer Service Representative
Dollar Tree
Memphis, Tennessee
09.2023 - 06.2024
- During my time in this role, I gained valuable experience in delivering exceptional customer service by greeting customers warmly, offering assistance, and ensuring a positive shopping experience
- I operated cash registers, processed transactions, and handled returns, refunds, and exchanges efficiently while maintaining accuracy and a friendly attitude
- Assisted with merchandising tasks, including organizing shelves, setting up displays, and restocking inventory to keep the store clean and well-maintained
- This role taught me the importance of teamwork, attention to detail, and following company policies while building strong relationships with both customers and coworkers
Volunteer
Catholic Church Of The Resurrection
06.2022 - 01.2024
- Assisted with special events and programs
- Maintained clean, neat, and operational facilities to serve program needs
- Supported engaging, fun, and smooth-running events by helping with organization and planning
- Represented organization positively and professionally while providing community with much-needed services
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large
Education
Diploma - Accounting
Collierville High School
Collierville, TNSkills
- Customer service
- Critical thinking
- Teamwork and collaboration
- Flexible and adaptable
- Positive attitude and enthusiasm
- Fast and efficient service worker
- Good with numbers and math
- Organization and planning
- Attention to detail focus
- Reliable and punctual
- Excellent multi-tasker
- Listening and comprehension
- Initiative and proactivity
- Flexible schedule
- Time management
- Leadership qualities
- Decision-making
- Conflict resolution
Languages
- English
- Spanish
Timeline
Customer Service Representative
Dominos's Pizza
04.2024 - Current
Customer Service Representative
Dollar Tree
09.2023 - 06.2024
Volunteer
Catholic Church Of The Resurrection
06.2022 - 01.2024
Diploma - Accounting
Collierville High School