Driven Shift Leader with expertise in team supervision, employee training, and inventory management. Ensures food safety compliance while enhancing service efficiency and resolving customer complaints effectively.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Shift Leader
KFC
Biloxi, Mississippi
07.2024 - 08.2026
Supervised team members during peak shifts to enhance service delivery and customer experience.
Trained new employees on food preparation and customer service best practices to ensure consistent quality and compliance.
Facilitated training sessions for new employees on shift operations to improve onboarding efficiency and team readiness.
Enforced safety and hygiene protocols to uphold a clean working environment.
Managed inventory levels and restocked supplies to meet operational demands.
Coordinated with kitchen staff to streamline food production processes.
Resolved customer complaints promptly and professionally.
Resolved customer complaints promptly to maintain satisfaction and loyalty.