James Harrison
Milford,DE
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Shift Leader
Jersey Mikes
Lewes, DE
01.2024 - Current
- Supervised team members during busy shifts to ensure efficient operations.
- Led employees to ensure smooth operations and customer satisfaction. to maintain productivity and customer service levels.
- Trained new staff on food preparation and customer service standards.
- Coordinated daily tasks to streamline workflow and enhance service delivery in sandwich shop.
- Managed inventory levels and coordinated stock replenishment to ensure product availability.
- Ensured compliance with health and safety regulations in food handling.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted quality checks on food products for freshness and presentation.
- Supported team morale through positive reinforcement and effective communication.
- Organized work environment by delegating tasks to staff.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted general manager with operations game plan and company initiatives implementation.
Assistant Manager
Wendy's Restaurant
Lewes, DE
07.2019 - 10.2023
- Trained and supervised team members on service and food preparation protocols.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer complaints effectively to maintain a positive dining experience.
- Collaborated with management on staff scheduling and resource allocation strategies.
- Delegated work to staff, setting priorities and goals.
- Assisted in managing daily operations and maintaining restaurant standards.
- Ensured compliance with health and safety regulations across all restaurant areas.
- Ensured compliance with safety regulations and company policies.
- Monitored cash handling procedures to uphold financial accuracy and security.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Coordinated inventory management and replenishment of supplies as needed.
- Developed a system for tracking inventory and ordering supplies as needed.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Recruited and trained new employees to meet job requirements.
Education
Milford High School
Milford , DeSkills
- Inventory management
- Operational planning
- Customer service
- Training and development
- Supervisory skills
Certification
Employee of the year, and Employee of the quarter twice.
Timeline
Shift Leader
Jersey Mikes
01.2024 - Current
Assistant Manager
Wendy's Restaurant
07.2019 - 10.2023
Milford High School