Bryce Clifton
Spokane,WA
Summary
Customer-focused professional with extensive experience in customer service and sales. Skilled in anticipating needs and exceeding expectations while delivering efficient solutions. Strong organizational and problem-solving abilities enhance project management and technical troubleshooting. Effective communicator and adaptable team player, contributing to diverse work environments and collective objectives.
Overview
16
16
years of professional experience
Work History
Internet Sales Manager
Subaru of Spokane
Spokane, USA
04.2025 - Current
- Increased 2-way engagement from 49% to 55%, Internet Lead Close rate from 9% to 13% and website response rate from 58% to 87% store wide.
- Managed lead distribution, website traffic, communication, CRM database, and integrated three AI products at Subaru dealership to enhance customer engagement.
- Coached sales team on effective sales and communication techniques to improve overall engagement.
In-Home Design Consultant
Floform Countertops
Spokane, USA
09.2022 - 04.2025
- Hired first as a Customer Service Rep and Project Coordinator managing orders, measurement and install scheduling, billing and project database.
- Promoted to In-Home Design Consultant and sold countertops and accessories through partnerships with Costco, GreatFloors, Lowes, and SurfacePros.
Administration Site Lead
Discovery Health MD
Spokane, USA
03.2022 - 09.2022
- Directed operations at a covid testing site, overseeing administration duties, resolving customer service issues, processing tests, and coordinating supply and inventory needs.
Office Manager
Alternative Molding Concepts
Post Falls, USA
01.2020 - 01.2022
- Managed social media presence, processed purchase order data entries, handled retail and supplier sales, and coordinated resupply order processing along with various day-to-day office duties.
Server
P.F. Chang's
Woodland Hills, USA
01.2019 - 01.2020
- Delivered exceptional customer service within fast-paced dining environment.
- Transitioned to closer shifts, ensuring quality of team members' work during night inspections.
Performer
Park Entertainment
01.2015 - 01.2019
- Completed contracts with Universal Studios Orlando, Japan, and Hollywood.
- Performed in roles in Halloween Horror Nights, The Wizarding World of Harry Potter, and Grinchmas Holiday Spectacular.
Actor, Singer, Dancer
Hale Centre Theatre
Salt Lake City, USA
01.2012 - 01.2015
- Performed onstage in over 250 performances of several onstage productions.
Customer Service Representative
1-800 CONTACTS
Salt Lake City, USA
01.2012 - 01.2013
- Provided inbound call center customer service while facilitating sales.
- Achieved recognition as Top Salesperson of the month.
Office Manager
Desert Vista Orthodontics
Sierra Vista, USA
01.2010 - 01.2012
- Managed appointment scheduling, daily office tasks, business accounting clerical duties, and treatment consultations.
Education
Associate's Degree - Theater Arts
Salt Lake Community College
Salt Lake City, UT01-2015
Skills
- Customer relationship management
- CRM management
- Lead distribution
- Sales coaching
- Customer engagement
- Market research
- Data analysis
- Project management
- Social media management
- Inventory management
- Problem solving
- Effective communication
Timeline
Internet Sales Manager
Subaru of Spokane
04.2025 - Current
In-Home Design Consultant
Floform Countertops
09.2022 - 04.2025
Administration Site Lead
Discovery Health MD
03.2022 - 09.2022
Office Manager
Alternative Molding Concepts
01.2020 - 01.2022
Server
P.F. Chang's
01.2019 - 01.2020
Performer
Park Entertainment
01.2015 - 01.2019
Actor, Singer, Dancer
Hale Centre Theatre
01.2012 - 01.2015
Customer Service Representative
1-800 CONTACTS
01.2012 - 01.2013
Office Manager
Desert Vista Orthodontics
01.2010 - 01.2012
Associate's Degree - Theater Arts
Salt Lake Community College