Bryce Dennis
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Aftersales Support Manager
True Ag & Turf, LLC.
07.2009 - Current
- Oversee and monitor the day to day operations of both the Service & Parts Departments.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Create and streamline our preventive maintenance programs for the Service Department.
- Create and perform all customer service invoicing and paperwork.
- Create and perform all warranty paperwork/submissions for customer and Dealership reimbursement.
- Create and manage the Service and Parts employee schedules.
- Manage and monitor all Dealership fleet vehicles and trucking schedules, (pick-up & delivery).
Store Manager Trainee
Mead Lumber
05.2006 - 07.2009
- Performed and assisted with customer and contractor counter sales.
- Performed contractor project/job material estimates/quotes.
- Assisted with deliveries of customer and contractor material requests.
- Supervised and was in charge of all in-store inventory and reordering.
Education
Bachelor of Science - Criminal Justice
Wayne State College
Wayne05.2006
Skills
- Employee Development
- Problem-Solving
- Work Planning and Prioritization
- Teamwork and Collaboration
- Customer Service
- Schedule Coordination
- Continuous Improvement
Timeline
Aftersales Support Manager
True Ag & Turf, LLC.
07.2009 - Current
Store Manager Trainee
Mead Lumber
05.2006 - 07.2009
Bachelor of Science - Criminal Justice
Wayne State College
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