Bryce Fencer
Newark,DE
Summary
Dynamic leader with proven expertise in process improvement and staff development, honed at Adventure Aquarium and Go Ape. Excelled in fostering safety culture and enhancing customer service through strategic initiatives and strong communication, achieving significant operational enhancements. Demonstrates adaptability and solution-oriented thinking, driving team success and organizational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Adventure Aquarium
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created new systems and processes, rolling them out to teams, and delivering training to ensure smooth adoption and adjustment to new workflows.
- Worked closely with multiple departments to ensure successful planning, execution, and delivery of new projects and events, fostering alignment and teamwork across the organization.
Site Manager
Go Ape
03.2018 - 07.2024
- Interviewed, hired, and trained new workers.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Promoted a culture of accountability within the organization by holding individuals responsible for their performance and ensuring adherence to established protocols.
- Coordinated schedules and timelines for events.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Monitored, coached, and supervised team of 25-40 employees
Retail Associate
Everything But the Kitchen Sink
12.2015 - 08.2017
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Answered questions about store policies and addressed customer concerns.
- Processed special orders and proactively contacted customers to confirm order completion and provide any necessary updates, ensuring a smooth and positive customer experience
Education
Biological Sciences
Delaware Technical Community College
DEHigh School Diploma -
Middle Town High School
Middletown, DESkills
- Organization and prioritization skills
- Solution Oriented Thinking
- Staff training and development
- Strong communication skills
- Adaptability
- Customer service
- Safety culture
- Process improvement and Management
Certification
- First Aid Certification
- DE Driver's License
- CPR/AED Certification
Timeline
Assistant Manager
Adventure Aquarium
07.2024 - Current
Site Manager
Go Ape
03.2018 - 07.2024
Retail Associate
Everything But the Kitchen Sink
12.2015 - 08.2017
Biological Sciences
Delaware Technical Community College
High School Diploma -
Middle Town High School
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