Bryce Gay
Product Support Specialist
9705 Blackwood Circle, Fort Myers
Summary
Dynamic professional with extensive experience across the hospitality and support services industries, including roles in customer service, team leadership, and technical support. Proven track record of excelling in guest relations, operational troubleshooting, and cross-functional collaboration. Skilled in leveraging technical and interpersonal expertise to enhance customer satisfaction, streamline processes, and foster team success. Adaptable, detail-oriented, and motivated to bring value to new opportunities.
Overview
6
6
years of professional experience
Work History
Valet Parking Supervisor
717 Parking, Legacy Hotel At IMG Bradenton
10.2018 - 06.2019
- Deliver guest vehicles smoothly and meet diverse needs of valet customers.
- Provide helpful tours for guests around the IMG Campus.
- Zero damage claims throughout duration of employment at the property.
- Maximize performance by monitoring daily activities and mentoring team members.
- Expand cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Valet Parking
PMC, Hyatt Savannah
09.2018 - 08.2019
- Carefully and respectfully park high-end vehicles.
- Assist guests with their luggage to the bellstand.
- Inform guests with information of Savannah including area activities and events.
- Zero damage claims throughout the duration of employment at the property.
Valet Parking
SP+ Parking, Westin Sarasota
08.2019 - 09.2021
- Zero damage claims throughout duration of employment at the property.
- Carefully and respectfully parked high-end vehicles.
- Inform incoming guests of property information.
- Inform incoming guests of city information and area activities.
- Assist guests with unloading their luggage.
- Issue ticket stubs and place numbered tags on windshields to assist customers with locating vehicles.
Bellman/Concierge
Marriott, Westin Sarasota
08.2019 - 09.2021
- Transfer luggage, bags and other items from vehicles and main lobby to and from guest rooms.
- Explain important features of guest rooms.
- Maintain motor lobby and inside lobby in pristine condition.
- Provide information of the local area and different activities.
Front Desk Agent
Mainsail Hotels
12.2021 - 09.2022
- Acquire in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Use internal software to process reservations, check-ins and check-outs. (Lightspeed and Salesforce)
- Retrieve mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Greet visitors and customers upon arrival, offered assistance and answer questions to build rapport and retention.
- Calculate billings and post charges to room accounts, reviewing charges with guests at checkout.
Product Support Specialist
Seakeeper
10.2022 - Current
- Document customer interactions and perform troubleshooting in customer relationship management software and case management modules. (NetSuite by Oracle)
- Deliver feedback on troubleshooting guides and contribute to continuous improvement of issue resolution and support processes.
- Assist with coordination of shipping and logistics with sales orders.
- Fulfill purchase orders.
- Review incoming dealers through global sanctions.
- Read and verify proof of insurance, W9's, and Resale Certificates.
- Assist with in-field technical troubleshooting
- Submit and document warranty claims
Education
High School Diploma -
Saint Stephens Episcopal School
Bradenton, FL 08.2014 - 05.2018
Associate of Arts - Hospitality Management
State College of Florida, Manatee-Sarasota
Bradenton, FL 08.2019 - 12.2022
Bachelor of Arts - Tourism And Hospitality Management
University of Florida
Gainesville, FL 05.2001 -
Skills
Reliable
Hardware Troubleshooting
Customer Service Expert
Sales Oriented
CRM Software
SAP Documentation
Hobbies/Pastimes
- Fishing, both leisure and commercial.
- Have played lacrosse since 3rd grade all the way into college, where I played for Savannah College of Art and Design for over a year until transferring schools. Played year round on multiple travel teams all over the country and world. Participated in the U17 2017 U.S.A. Mens team playing in four different countries throughout Europe.
- Extremely passionate sports fan. Go Bills!
Timeline
Product Support Specialist
Seakeeper
10.2022 - Current
Front Desk Agent
Mainsail Hotels
12.2021 - 09.2022
Valet Parking
SP+ Parking, Westin Sarasota
08.2019 - 09.2021
Bellman/Concierge
Marriott, Westin Sarasota
08.2019 - 09.2021
Associate of Arts - Hospitality Management
State College of Florida, Manatee-Sarasota
08.2019 - 12.2022
Valet Parking Supervisor
717 Parking, Legacy Hotel At IMG Bradenton
10.2018 - 06.2019
Valet Parking
PMC, Hyatt Savannah
09.2018 - 08.2019
High School Diploma -
Saint Stephens Episcopal School
08.2014 - 05.2018
Bachelor of Arts - Tourism And Hospitality Management
University of Florida
05.2001 -
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