Bryce Hanson
Albany
Summary
als I’ve worked in IT support and technical environments for several years and enjoy troubleshooting problems and helping people stay connected and productive. My background includes customer-facing tech support, internal IT support, and infrastructure-related work. I’m dependable, easy to collaborate with, and comfortable learning new systems as needed. I’m currently finishing a cybersecurity degree and looking to grow further in a technical role. In my free time I enjoy playing music, working on cars, gaming, and hiking
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Sr. Specialist, IT administration
T-Mobile
Bellingham
10.2016 - 05.2021
Resolved technical issues for over 500 employees, enhancing operational efficiency. Fixed hardware, software, and connectivity problems across Windows and Linux environments. Managed user accounts via Active Directory and Microsoft 365 effectively. Coordinated with site management, corporate security, or development teams for complex issues. Oversaw site IT department, ensuring smooth technology operations.
DevOps Engineer
Faithlife
Bellingham
02.2015 - 10.2016
Managed networks and servers to support seamless operations.
Technical Support Representative
PEAK Internet
Corvallis
02.2013 - 05.2015
Delivered prompt technical support via phone, email, and chat to residential and business customers. Diagnosed and resolved network hardware, software, and email issues efficiently. Documented interactions and escalated complex issues when necessary. Maintained current product knowledge and conducted customer training sessions. Collaborated with internal teams to enhance support processes continuously. Guided users through troubleshooting of connectivity, router, and device problems. Served as call center support for partner ISPs across Oregon, ensuring effective communication. Built experience in articulating technical solutions to non-technical users clearly.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governor's University
Salt Lake City, UT12-2026
Skills
- Network troubleshooting
- Cybersecurity proficiency
- End User Support & Management
- Printer whisperer (results may vary)
- Network security
- IT project coordination
- System monitoring
- Microsoft, Apple, Linux Proficient
Certification
COMPTIA A+, Network+, Security+, Project+
Timeline
Sr. Specialist, IT administration
T-Mobile
10.2016 - 05.2021
DevOps Engineer
Faithlife
02.2015 - 10.2016
Technical Support Representative
PEAK Internet
02.2013 - 05.2015
Bachelor of Science - Cybersecurity And Information Assurance
Western Governor's University