Summary
Overview
Work History
Education
Skills
Timeline
Teacher
Bryce Katzman

Bryce Katzman

Technical Trainer
Pittsburgh,GA

Summary

Motivated trainer with 12 years' experience implementing software with a focus on technology's ability to support business goals. Striving for best-in-class service involves understanding the client's needs to the same degree as the software's features and functionality.

Overview

18
18
years of professional experience
6
6
years of post-secondary education

Work History

Software Training Specialist

Philips Respironics
Pittsburgh, PA
01.2011 - Current
  • Develop and deliver external and internal training for 12+ years.
    Support onboarding of 10,000 users to new software platform through development and delivery of on-line, on-site, and self-service training materials.
  • Coordinate between client and internal resources to ensure successful software implementation.
  • Analyze client's business processes to provide training that increases revenue and provides users with more streamlined workflow.
  • Assess learners' knowledge to ensure that training enables work to be done effectively and efficiently.
  • Work with subject matter experts to gather technical information and ensure accuracy.
  • Develop training curriculum, lesson plans, and assessment materials.
  • Develop written tutorials, such as user manuals, quick start and troubleshooting guides.
  • Create video tutorials, from scriptwriting, to audio and video recording, and editing.
  • Manage and develop training assets within our internal Learning Management System.

Technical Trainer

SoftWriters
Pittsburgh , PA
07.2010 - 01.2011
  • Provided technical support for niche-software users.
  • Composed simple SQL queries to locate users’ data conflicts.
  • Provided trainings to lead members of client’s staff.
  • Documented and developed in-house knowledgebase solutions.

Database Assistant

Farm Sanctuary
Watkins Glen, NY
01.2007 - 07.2010
  • Diagnosed and resolved Microsoft Windows (XP/Vista), Microsoft Office (1997-2007), and network connectivity issues in a timely manner.
  • Developed structured training materials and lead interactive user training sessions.
  • Documented detailed support solutions and develop comprehensive instructions for users.
  • Coordinated implementation of an online database.
  • Assisted in the rollout of site-wide hardware and software upgrades.
  • Created quarterly and annual financial reports utilizing the Excel 2007 reporting functionality.

Second Grade Teacher

Sand Ridge Charter School
Lebanon, OR
08.2002 - 06.2004
  • Developed School’s first ever second grade curriculum based on state and district standards.
  • Designed and implemented a reading rescue program that combined whole language and phonics strategies.
  • Utilized traditional and authentic assessment methods.

Education

Elementary Education Certificate - Elementary Education

Carlow University
Pittsburgh, PA
09.1999 - 06.2001

Bachelor of Arts - Film Studies

University of Pittsburgh
Pittsburgh, PA
09.1993 - 08.1997

Skills

Training and Development

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Timeline

Software Training Specialist

Philips Respironics
01.2011 - Current

Technical Trainer

SoftWriters
07.2010 - 01.2011

Database Assistant

Farm Sanctuary
01.2007 - 07.2010

Second Grade Teacher

Sand Ridge Charter School
08.2002 - 06.2004

Elementary Education Certificate - Elementary Education

Carlow University
09.1999 - 06.2001

Bachelor of Arts - Film Studies

University of Pittsburgh
09.1993 - 08.1997

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Bryce KatzmanTechnical Trainer